How to Troubleshoot the QuickBooks Error Code 15101?

QuickBooks error code 15101 is an update error that can be seen when you try to update QuickBooks software. It appears on the screen stating the following error message: “Error 15101: When updating QuickBooks desktop or payroll”. There are a handful of steps that can be performed to troubleshoot this issue in QuickBooks. Thus, to learn further about this error, make sure to stick around till the end, or you can further reach out to our technical support team at  +1-844-964-2960, and they will provide you with instant support and guidance related to any sort of QuickBooks queries.

What is QuickBooks Error 15101?

QuickBooks error 15101 is basically a 15xxx series error that can be seen when you try to get the QuickBooks desktop program’s latest updates. It is seen when there is missing or outdated digital signature certificate. As a result of this issue, the system might stop working and the work process might be interrupted abruptly. It can further show up on the screen when there are issues with the internet connection or when the security settings are blocking the updates.

When Does QuickBooks Error 15101 Occurs?

This error happens when you use QuickBooks Premier Software. If you regularly use QuickBooks payroll subscription, then you can connect to the internet through it and have access to secure websites to work. Talking QuickBooks payroll error 15101, it’s a run-time error which should be fixed immediately, or it may cause further issues. You can fix this error immediately with the help of QuickBooks Payroll support team.

What are the signs of QuickBooks error code 15101?

The following are the signs of the error code making it easy for the user to spot the error.

• In case the windows crash when working
• Another sign can be if the software doesn’t respond
• The user can also spot the issue easily if the system or the software is responding sluggishly to the mouse and keyboard inputs

Read Also: How to Fix QuickBooks error code 15104?

Fixation of QuickBooks Payroll Error Code 15101

You can follow the below-mentioned solutions if you receive QuickBooks Error 15101:

Solution 1: Install Digital Signature Certificate

• Download and Install digital signature certificate in your system.
• Search and find ‘QBW32.exe file‘ (It should be located in ‘C:\Program File\Intuit\QuickBooks)’

• Windows 7 users can go to ‘Windows Search‘ option.
• Click ‘More Results‘ in windows search.
• On next screen, click on ‘Computer‘ icon.
• In search box, type ‘QBW32.EXE‘ that has a type of application.
• Do a right click on ‘QBW32.exe‘ and select ‘Properties‘.
• Select ‘Digital Signature‘ tab and make sure you have selected Intuit Inc. from the signature list.

• Now click on ‘Details‘.
• Choose ‘View certificate‘ in digital signature details window.

• Go to ‘Certificate Window‘ and choose ‘Install Certificate‘.
• Click ‘Next‘ until you get a dialog box with ‘Finish‘ option.
• Hit a click on ‘Finish‘ option.
• Restart your computer.
• Open QuickBooks.
• Download the update one again.

See Also: How to Fix QuickBooks Error Code 15107?

Solution 2: Perform clean installation of QuickBooks

If the first method didn’t work for you, then try fixing the issue using the steps below related to clean install tool.

• Under this process, you need to first close QuickBooks.

• Now uninstall QuickBooks using the QuickBooks clean install utility.
• Once done with that, rename installation folder.
• Further, download and run clean installation tool or rename the folders manually.

• The last step is to reinstall QuickBooks

Solution 3: Check Internet Explorer Settings

• Open Run window by pressing the Windows and R keys on the keyboard and type INETCPL.CPL on the open box and click OK.
• Select the General tab, click on Delete and then select Temporary Internet Files and Website Files.
• Then Delete again.
• Select the Connections tab and click on LAN settings.
• Detect settings and press OK.
• Next, go to the Advanced tab, scroll down to the security section and check if TLS 1.2 is checked and TLS 1.0 and TLS 1.1 unchecked.

You may also like: How to Resolve QuickBooks Error Code 6154?

Solution 4: Run Reboot.bat file

You can find the batch file named reboot.bat in the QuickBooks folder. When you run the file, it can fix the issue to a certain extent for you. The steps involved in this are as follows:

• The very first step is to close the QuickBooks software.
• After that right-click the QuickBooks icon
• Go for the Properties tab
• The next step is to head to the Shortcut tab and hit on Open file location.
• Now, look for the Reboot.bat from the list on the screen.
• After that right-click the Reboot.bat file

• And hit the Run as admin.
• The user should then click on the Yes tab to get User account permission.
• And after this a CMD window will open and display a different file scrolling.
• The next step is to restart the system.
• Check if the issue exists.

Solution 5: Accessing system using Safe mode

Important Note: When you remain in a safe mode, Windows operating systems has the lowest number of drivers needed to work. 

If you are making use of Windows and also attached to the Internet with a high-speed link. You could restart the system in safe mode setting with networking mode.

Restart the system after that

• After selecting ‘Safe Mode with Networking‘, select which operating system you want to use to restart.
• Click on the ‘Enter‘ key.
• At the immediate to select a ‘login‘, Now select the ‘System Administrator‘, which will give you access to all computer programs.
• Now Enter the ‘Administrator password‘.
• After that Select the ‘Yes‘ option, when specific to work in a safe mode setting.
• Next, Open your QuickBooks and also attempt the task once more that was failed.
• Finally, Restart the system after that.
• Done..!

Solution 6: Configure the Firewall settings

In certain scenarios, firewall can obstruct the functioning of the software. Thus, it is suggested to configure the firewall settings and try eliminating the issue.

• The user is supposed to hover over the Start menu
• After that open Windows Firewall by searching for ‘Firewall‘ in the search box.
• And move to Advanced Options.
• The next step is to right-click Inbound Rules & choose a New Rule.

• The user should then move to Program option, followed by hitting Next.
• Now, click on Browse and choose This Program Path.
• The next step is to look for the QuickBooks executable files and choose them
• After that click on next tab
• Permit the connection and again hit Next.

• After that double-check that all profiles are marked.
• And click on Next tab
• Create a rule and subsequently name it. For example: “QBFirewallException(name.exe).”
• Open QuickBooks and check if the error is fixed or not

See Also: How to Fix QuickBooks Error Code 15104?

Winding Up

We hope that the solution in this article should help you in fixing the QuickBooks Error code 15101. In case you still have this error you can contact QuickBooks Customer Support. Reach us at our toll free +1-844-964-2960. Our experts are available 24*7 and we have a reputation of offering quick and precise solutions.

 

You might also like:

How to Fix QuickBooks error code 15102?

How to Resolve Email Issues in QuickBooks Desktop?

Steps to Change Employee Payroll Information in QuickBooks Desktop

 

Some Common FAQs for QuickBooks Error 15101: