How to Troubleshoot QuickBooks Error 6000, 80?

QuickBooks errors can be extremely annoying. However, they can be rectified easily using some basic set of steps. One such error that we are going to highlight in this segment today is QuickBooks error code 6000, 80. This error code is basically a 6000 series error that is often related to the company file. You can see this issue when you try to open and work on your company file. Experiencing this issue in QuickBooks is common. However, if you are interested in learning what can fix this error from its root cause, make sure to stick around this piece of writing till the end. Or you can further get in touch with our technical support team at. +1-844-964-2960, and let them help you with the rectification of such errors.

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What is QuickBooks Error 6000, -80?

QuickBooks Error -6000, -80 is a software error that generally occurs when a user gives a command to QuickBooks to open or access the company file but due to some technical issues QuickBooks displays an error on your desktop screen. This error may also be encountered during the program installation, while a related software program is running in the desktop background, or even during the installation of the Windows software package.

Due to this error, the software restricts the user, and the workflow of their business is interfered with.

You may see the following error message on your desktop screen:

Error Number	6000 80
Error Name	QuickBooks Error Code 6000 80
Description	“Error 6000, 80: An error occurred when QuickBooks tried to access the company file.”
Developer	Intuit Inc.
Software	Intuit QuickBooks
Applies to	Windows XP, Vista, 7, 8, 8.1, 10 and Windows 11

QuickBooks shows an error while opening the QB company file:

Error -6000, -80: An error occurred when QuickBooks tried to access the company file

What Causes Error -6000, -80 in QuickBooks?

Check out the possible reasons due to QB Error Code -6000, -80 appear:

• This shows the corruption in your QuickBooks data file.
• The data source gets corrupt when the QuickBooks data file is opened along crashes even when you’re using that QB file.
• Internet speed is slow and sluggish.
• In case, numerous systems are acting as a host for the QuickBooks data file(s).
• If the data is restored or converted over the network or if the QB software is not able to communicate with the server.
• If the Company file(s) data are damaged.

Blog summary in Infographic

See Also: How to Resolve QuickBooks Desktop Doesn’t Start or Won’t Open Errors?

Signs and Symptoms of QuickBooks error code 6000, 80

One can identify the below-stated factors using the below signs and symptoms:

• You can spot the issue if you are unable to open the company file
• Another sign can be if there is any message window appearing on the screen with the error
• In case the QuickBooks program becomes unresponsive
• Just in case the user is unable to work on your system as Windows becomes sluggish.
• Or if your active QuickBooks program or screen crashes

Latest Methods to Solve QuickBooks Error -6000, -80

Here you can see some of the solutions that are used to troubleshoot the QuickBooks Error -6000, -80:

Condition 1: For Single User Environment Only

Solution 1: Download, install, and use the QuickBooks Company File Diagnostic Tool

1. Download & install the QuickBooks Company File Diagnostic Tool.
2. Run the QBinstall Diagnostic Tool.
3. In case, the QuickBooks Company File Diagnostic Tool detects damage but doesn’t repair it. In such a scenario, you have 2 alternatives: –
   • Create the backup of the QB company file and then restore it.
   • Use the Auto Data Recovery and restore all the data.
4. You can share your data with Intuit’s Data Recovery team & request them to recover it. Or you can get in touch with our certified ProAdvisors for QuickBooks support.

Important: Follow the next solution if you see any error that persists.

Solution 2: Copy/replicate the QB file(s) to the local drive

1. Copy/replicate the QuickBooks backup file with the .qbb extension. Or you can do the same with the QB company file(s) with .qbw extension that you wish to update to a local hard drive.
2. Restore/update the backup QB Company files.
3. Copy/replicate the updated/restored company file back to its original location.

Read Also: How to Fix QuickBooks Error code 1920?

Condition 2: For Multi-user Environment Only

In case, you don’t like to use an online tool and resolve this error manually – you have to follow the systematic steps of condition 2.

Solution 1: Download, install, and use the QuickBooks Company File Diagnostic Tool

• Navigate to the ‘QuickBooks Connection Diagnostic Tool’ download page from here.
• To download the tool, type in the email address & select “I agree” in the “Term and Condition”. 
• Install & use the tool by pursuing the wizard.

In case, you notice the “File Open successful” in the green check-mark under the “Advanced” option it implies that the network connection is ‘OK’. If the error persists, go to solution 2. You can also download QuickBooks install diagnostic tool using QuickBooks tool hub.

Solution 2: Copy/replicate the QB file to the local C drive

• Copy/replicate the QB Company file(s) with the .qbb extension or backup file that you desire to update to a local hard drive.
• Restore/update the backup QB Company file(s).
• Copy/replicate the restored/updated QB Company file(s) back to its original location.

See Also: How to Fix QuickBooks Error 6000 304?

Solution 3: Manual Fixation of Error -6000, -80 (Optional)

This solution is especially for a situation where none of the online tools such as QuickBooks Connection Diagnostic Tool or the QuickBooks File Diagnostic Tool can run successfully. Use this solution in such circumstances:

Step 1: Update the QuickBooks to the latest release:

1. Update the QuickBooks to the latest release.

Note: Ensure to select the product. In case, it is not – then go & choose the “Choose a different product” icon.   

2. Choose one of the update options and follow the instructions:
   • Automatic updates
   • Manual updates

In case, the QuickBooks version is updated but the error code persists, then follow step 2.

Read this also: How to Fix QuickBooks Error 6000 77?

Step 2: Configure the firewall & system security application for the QuickBooks file:

Note: Intuit Inc. does not offer support/help for firewall issues due to firewall application complexity. You can ask your firewall application provider to troubleshoot the firewall problem.

• See the firewall & internet security updates if needed.
• Contact or visit the official website of Microsoft to see the firewall configuration process.

If the error persists even after firewall & internet security configuration, then go to step 3.

Step 3: Verify the permissions to access/open the QB Company file:

1. Navigate to the ‘Setup folder permissions’ to share the QB Company file. Make sure that you set up the permissions correctly. 
2. Setup/place the QuickBooks permissions.

In case, the error pertains even after correctly setting up the permissions to open/access the Company files. Just follow step 4.

See Also: How to Resolve QuickBooks Error 2000?

Step 4: Scan the QB Company file

To create the Network Descriptor (.nd) file, scan the folder where QuickBooks Company file(s) are stored. This .nd file generally stores all the host files in the computer.

1. Hit the “Windows” or “Start” icon.
2. Go to the “Programs” tab => “QuickBooks” tab => “QuickBooks Database Server Manager” tab.
3. Go to the QuickBooks Database Server Manager screen, select the “Add Folder” icon & then, navigate to the folder with QB company files.
4. After adding the folders, hit the “Scan” tab.
5. In the “QuickBooks Company File” tab, you will see the QuickBooks data files. Choose the “Close” icon.
6. Find the folder that contains all the QB Company file(s) & then, ensure that the .QBW .ND file has been created with every QB Company file.

Important Note:

• Go to the “Program List” tab,
• If you don’t find any “QuickBooks Database Server Manager” icon
• Re-install the QuickBooks application.
• Choose the second option – “I’ll be using QuickBooks on this computer, AND I’ll be storing our company file here so it can be shared over our network”.  

If the error persists even after performing the scan process over the folder then, follow step 5.

See Also: How to Fix QuickBooks Error Code 6123, 0?

Step 5: Check the hosting on the systems

Under the network environment, the machine (server) with the hosting feature turned on is supposed to be the only computer where the QuickBooks Database Server Manager (QBDSM) is installed. Scan the QuickBooks Company file(s) while the hosting is turned on.

• Computer workstations
• Server

Step 6: Open/access the QuickBooks Company file & verify the data damage

You can follow any of the two steps to open or access the QuickBooks company file & verify the data damage:

Use the host computer to open/access the QB file(s)

1. Navigate to the system where the QB Company file is present.
2. In case, the Server Install only on the host computer..! Then, you must move the ‘Copy file to another location’.
3. Open/access the QuickBooks software & QB Company file receiving an error warning message.
   • If the QuickBooks Company file opens/accessed via computer..! Then, check the QuickBooks Company file.
   • If it doesn’t, then replicate/copy the file to another location.
4. With the instruction of the QuickBooks application, rebuild the QB Company file.

Note: In case, QuickBooks identifies no issues in the QB Company file(s), but the error exists. In such a scenario, navigate to the ‘Copy file to another location’.

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Copy the company file to another location

1. Open/access the folder that contains the QB company file.
2. Perform click the “file name” & then, choose the “Copy” icon.
3. Moreover, hit the empty area on the “Windows Desktop” icon & choose the “Paste” icon.
4. Open/access the QuickBooks application & then, open/access the QB company file on the Desktop:
   • If you still encounter the QB error warning message, you might have the QuickBooks data damage.
     1. Restore the newly backed-up QB company file.
     2. Send/share the QB company file to the QuickBooks Data Recovery Team. To request data recovery service from Intuit Data Services, contact QuickBooks Technical Support. (Fees may apply).
5. If the QB company file opens successfully, copy the file back to its original location.

Important: Ensure to rename the original company file before you copy the file last file you open. Do not paste over the existing company file.

• Open/access the folder that contains the original (damaged) QB company file, & rename the file by adding OLD or DAMAGED in the file name prefix.
• For instance, if the original QB company file is CompanyFile, rename it OLD_CompanyFile orDAMAGED_CompanyFile.
• Significantly close the QuickBooks.
• Hit onto the QB Company file & select the “Copy” tab.
• Furthermore, open/access the folder where the QB company file originally stored.
• Right-click on the empty area in the folder window & select the “Paste” tab.
• Open/access the QuickBooks & later, open the QB company file from its original location.

See Also: How to Fix QuickBooks Payroll Error 30114?

Solution 4: Download and run QuickBooks file doctor tool

• The very first step is to download QuickBooks file doctor tool from the Intuit official site.
  • After that, run the downloaded file to install the tool
• And then, if you see any data damage, but the tool is unable to fix it, then simply select any of the two options
  • Restore your last backup company file
  • Make sure that the auto data recovery tool is available to restore the data
• Send the QuickBooks company file to Intuit’s data recovery team
• In case you did not find any issue with the company file tool, then this indicates that there is no issue with your company file.

Also Read: Create invoice in QuickBooks Desktop

Conclusion!

Hopefully, you will be happy to see the manual way to resolve the QuickBooks Error -6000, -80…! But if still, some QuickBooks problem persists, then you can go to the QuickBooks enterprise customer service team. In case, you are looking for instant help for QuickBooks – you can just dial the toll-free support number of QuickBooks ProAdvisors .i.e. +1-844-964-2960.

 

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