How to Fix QuickBooks has Stopped Working, Won’t Open or not Responding Error?

Here is what you should do when QuickBooks has stopped working, won’t open or QuickBooks is not responding

QuickBooks users sometimes face an error while opening QuickBooks Desktop or the screen may just freeze and not respond to any command. QuickBooks has stopped working or not responding, not opening error messages display on screen when user try to open QuickBooks Desktop. You can bump into such an error due to a bunch of instigating factors, which we will be elaborating later in this segment.

Make sure to stick around this piece of writing, or you can further connect with our technical support team at +1-844-964-2960, and we will provide you with immediate support services. Now that you know whom to reach out to in case of any technical assistance, let us explore this segment carefully to understand further about QuickBooks stopped working error.

Read Also: How to Fix QuickBooks Error Code H101, H202, H303, or H505?

What causes QuickBooks stopped working error?

QuickBooks 2010 stopped working error can suddenly appear on your desktop with a warning message that states:

Error	Description
Warning	A problem caused the program to stop working windows 10 correctly or windows is checking for a solution to the problem.

This type of error can be very annoying to handle, but can be fixed, once the reason behind the occurrence is identified. So, let us explore some quick reasons that might trigger such an error in QuickBooks.

• Your company name may be longer than required
• QBWUSER.INI file might be damaged, corrupt or missing
• There is a corrupted hard drive
• Damaged program files and/or QuickBooks Desktop installation
• Windows OS may be damaged
• Conflict in some program
• Installation Error
• Some Program Files that are Damaged
• QuickBooks might require system resources like CPU, memory, disk space, etc. to operate smoothly.

Signs and Symptoms of QuickBooks Stopped Working Error

Checkout the following symptoms when QuickBooks has stopped working 2011 windows 10, not responding or won’t open problem occurs in your software.

• Your computer will shut down automatically
• Computer’s screen will freeze and stops working
• Your QuickBooks software freezes and doesn’t respond to your input commands
• QuickBooks will not open

How to Stop it from happening?

• Always use QuickBooks Desktop’s latest release version
• The windows regional settings of QuickBooks should be set to US locale
• Use the appropriate regional settings

Read Also: How to fix runtime errors in QuickBooks desktop?

How to fix QuickBooks Not Working or Not Responding Error?

QuickBooks not responding after login/not working are the most common issues that occur in QB. You can perform the below-mentioned troubleshooting steps to resolve issues that don’t let QuickBooks open or freeze the software.

Ensure that these errors are Windows OS specific and you should only try to fix it at your own risk. If you are comfortable performing the actions follow the given technical methods below. Otherwise, consulting a professional or the manufacturer is recommended.

Before proceeding ahead perform these initial steps:

• Firstly Restart your PC
• Now Open QuickBooks Software
  • Click on Start > All Programs > Right Click on QuickBooks
  • Press Ctrl key and open QuickBooks

Solution 1: Download and use QuickBooks Install Diagnostic Tool (QBinstall Tool)

• Download the QB Install Diagnostic Tool
• Now save the file to the computer where QuickBooks is Installed
• Close all the applications that is running on your computer system.
• Now Run the QuickBooks Install Diagnostic Tool (QBInstall Tool)
• Restart your system after running the tool to make sure that the windows components are updated
• You can now check whether QuickBooks has stopped working 2015 error continues to appear.

Solution 2: Reboot your PC and Temporarily Disable your Anti-virus Software

• Reboot your system
• After rebooting, open your QuickBooks Desktop.
• Temporarily disable your antivirus if the issue persists

Note: In case QuickBooks has stopped working 2010 error still persists, just try disabling your antivirus software temporarily. You can get help from your IT professional at this time.

See Also: How to Repair QuickBooks Error Code C=51?

Solution 3: Rename the QBWUSER.INI File

Rename the QBWUSER.INI File (changing the name of the file would erase the list of company files that were opened previously and this step would require you to open your company file manually). This would fix QuickBooks not responding when opening error up to a certain extent.

• Find and open the folder where the QBWUSER.ini is stored (If you are unable to find the folder, enable all the hidden files and folders to find it)
• Follow this path: Location: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]
• Rename the QBWUSER.ini (do a right-click and select rename)
• Put .old at the end of the file name (e.g.QBWUSER.ini.old)
• Also, rename the EntitlementDataStore.ecml file
  • In case the program opens post renaming QBWUSER.ini or EntitlementDataStore.ecml, see if you can open a sample company file.
  • In case you are able to open sample file and your own company file is still not opening, then copy the file to a different folder or location and open it from the new location (copy the file to a local folder than a network location)
• If the company file opens from the new location, the issue might be originated from a damaged folder or folder permissions
• If you still fail to sign into your company file, then check if your company file is damaged
• Try restoring an earlier backup of that file instead In case of damaged file
• If you are unable to open the sample company file or QuickBooks not responding when opening company file, the issue might be with the QuickBooks installation

Note: QuickBooks Automatically creates a new QBWUSER.INI file.

Solution 4: Reinstall QuickBooks using Clean Install

• Uninstall QuickBooks Desktop and reinstall it using the clean install tool. This process will get you the most recent QuickBooks Update which can resolve all your issues.

See Also: How to Fix QuickBooks Error Code 2000?

Solution 5: Create a New Admin User for QuickBooks

• Create a new admin user account in Windows and then try to open your company file using the new user admin account.
• This would fix the error QuickBooks 2011 has stopped working for you. If not, then continue with the procedures ahead.

Solution 6: Open the company file from a different folder location (If other files or sample file do open)

• First of all, you need to Press Windows + E Key on your keyboard in order to open the computer window

• Search for the data file, which will have a .qbw file extension

• While searching for a file that is located on a network server, browse to the network drive on which the data file is located
• Right-click and select Copy after finding your company file
• After that Go to your C: Drive
• Make a new folder at here
• Name this folder as QBTEST

• Now Open the new QBTEST folder and paste the company file here
• Open QuickBooks while holding the CTRL key simultaneously
• Select Restore “An Existing Company” through the C:\QBTEST folder that you have created

• Finally, Open the company file that you copied in the QBTEST folder and check if QuickBooks pro 2010 stopped working is fixed or not.

Solution 7: Use the QuickBooks System Repair tool

• At first download the QuickBooks System Repair Tool on your device.
• And then save the file to a location from where you can browse it easily (we recommend storing the files on the desktop).
• The next step is to close all the existing programs running in the background. 
• And then run the program and install the QuickBooks file doctor tool.

• After the installation is completed, browse the company file and click on Continue to initiate the process.
• The process will take about 20 minutes. 
• After it ends, restart the PC to complete the process.

Solution 8: Open QuickBooks Tool Hub and Run Quick Fix my Program

• The user is supposed to first download and install the QuickBooks Tool Hub
• This can be done by closing QuickBooks.
• After that, download the QuickBooks tool hub file.

• Save the file somewhere you can access it easily.
• The next step is to open the file downloaded, find the file and double-click on it.
• Perform the steps that occur on the screen for installing and Agreeing to the terms and conditions.
• And then, double-click the icon on the Windows desktop to open the Tool hub after the install process ends.
• The user should then double click the Program problems in the tool hub program.
• And opt for the Quick fix my program 

• Run the tool 
• And open the QuickBooks desktop, along with the company file.
• Check if the error continues or gets fixed 

Solution 9: Run the QuickBooks Refresher tool

• At first close QuickBooks 
• After that download the QuickBooks refresher tool and save the file on the system.
• Click on the Run tab, and run the QBRefresher tool.
• Click on the Fix my QuickBooks option. Now, the tool will automatically diagnose the issue and will fix it on its own.
• Open QuickBooks and verify the issue.

Solution 10: Use Disk Cleanup tool and remove any remaining files

For Windows 10:

• You need to first press Windows key, or click on the Start menu.
• Once done with that, look for Disk Cleanup and click on the disk cleanup icon.
• The next step is to select the file type you want to delete under the files to delete tab.
• To learn further about the file, click on it.
• In case you wish to clean up your system files, then you need to go with cleanup system files.
• Reboot the system and check if your QuickBooks still shows the same error.

For Windows 8:

• At first, open the control panel.
• Once done with that, click on the admin tools tab.

• You now have to choose the right drive where your QuickBooks program is installed.
• The disk cleanup manager might take a few minutes to calculate the potential reclaim storage space.
• It will further show a list of the options that can be deleted by disk cleanup.
• Toward the end, click on ok tab and let the tool remove the junk data from your system.

You may also like: How to Resolve QuickBooks Error Code 6189?

Conclusion!

Towards the end, we believe readers might be able to understand what it takes to fix QuickBooks is not responding error. However, if you have queries related to it or are getting the same problem again and again feel free to contact our QuickBooks enterprise support team at +1-844-964-2960. We are available 24*7 to help QuickBooks users. 

 

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