How to Fix Qbwin.Log: Lvl_error – Verify Online Account Information or Invalid Customer Id Number?

Certain errors in QuickBooks desktop company files can be caused due to QBWIN.log or QuickBooks.log files. QuickBooks Desktop logs program messages and errors, including information created by Verify, Rebuild, and Condense Data utilities, in a specific file. In Windows, the file is called QBWin.log while for Mac, it is called QuickBooks.log. Qbwin.Log: Lvl_error Error: Verify Online Account Information: Invalid Customer ID Number generally appears when you use or try to use an invalid Customer ID while setting up the account with online services such as Bank Feeds. The error is mostly triggered by the QuickBooks log file. There are a few do-it-yourself methods to troubleshooting methods to fix it. The users who already have faced this issue, however, recommend that contacting an experienced and reliable technical QuickBooks support team member is the best option.

Note: Errors like “IsQBInUseLockFilePresentAndLocked…LCK can’t be found. Error = 2” in QBWin.log is not a sign of data damage and should not be considered as one when fixing data damage. For more information, you can connect with our technical support professionals at +1-844-499-6700. And our technical support professionals will ensure to answer all your queries immediately.

What are Qbwin.log errors in QuickBooks?

You can come across a handful of QBwin.log errors in QuickBooks. Out of which, we have tried to list some common ones:

• Verify Master: Duplicate transaction number: Master, Trans, txn#, date, doc#
• Verify Master: titTrans wrong. Is ###should be ###.
• Verify Master: Next trans number is ### should be ###.
• LVL_ERROR-Error: Verify Names list: Index XXX record XXX.
• Log: Orphan payee found in Online cache.
• Log: Verify Target: Invalid open balance.
• LVL_ERROR-Error: Verify item history target quantity on order mismatch error.
• LVL_ERROR-Error: Verify online account information: Invalid customer ID number&>Record= XXX
• Log: Verify list. Duplicate name encountered
• LVL_SEVERE_ERROR- GetDecryptedCreditCardNumber failed: The decryption has failed. Checkpoint: Failed to decrypt customer credit card number. Customer ID:nnn
• Verify Master: Duplicate transaction number: Master, trans, txn#, date, doc#
• Verify Master: totTrans wrong. Is ### should be ###.
• Verify Master: Next trans number is ### should be ###.
• LVL_ERROR-Error: Verify Names List: Index XXX record XXX.
• Log: Orphan payee found in Online cache
• Log: Verify Target: Invalid open balance
• LVL_ERROR-Error: Verify item history target quantity on order mismatch error.
• LVL_ERROR-Error: Verify online account information: Invalid customer ID number&>Record=XXX.
• Log: Verify list. Duplicate name encountered.
• LVL_SEVERE_ERROR- GetDecryptedCreditCardNumber Failed: The decryption has failed. Checkpoint: Failed to decrypt customer credit card number. Customer ID:nnn
• log: LVL_Error-Error: Verify item: Invalid tax agency
• log: LVL_Error-Error: Verify item: Invalid tax agency
• QBwin.log file: LVL_ERROR-QuickBooks has experienced a problem and must be shut down, ErrorCode:1256530728

How to find QBWin.log or QuickBooks log files?

You can find the files that can help you determine the cause of specific issues found in the QuickBooks company file. The QuickBooks desktop logs program messages and errors, along with the information generated through the verify, rebuild, and condense data utilities.

Find QBWin.log files in QuickBooks for windows

• If you are only running one edition of QuickBooks desktop installed, perform the steps in option A.
• In case you are unable to find the folder within the suggested guideline, then perform the steps for showing hidden guidelines.

How to Access QBwin.log on the local computer?

Option 1: Access QBWin.log on the local computer from the product information screen

• From the home page, press F2 key or Ctrl + 1 keys to launch the information window for the product.

• Press Ctrl + 2 or F3 key to start your tech help window, and then select to open the open file tab
• Select QBWin.log and also click on open file
• Press Ctrl + F and type start verify to locate the final entry of begin verify within the QuickBooks log file.

Option B: Access QBWin.log within windows

• Find location of QBWin.log using file explorer
• Location: C:\Users\YOUR USER NAME\ AppData\ Local \Intuit\QuickBooks\ log \XX.X\QBWin.log
• Here XX.X represents your version of QuickBooks Desktop. For example: 18.0 is Enterprise 18.0 and 28.0 is QuickBooks 2018

A quick tip: You can do this a bit faster by typing %localappdata%\Intuit\QuickBooks\log\XX.X\QBWin.log to the address bar.

Log in to QBWin.log to Rights Networks or other hosted environment

For QuickBooks desktop pro/premier users:

• On the start menu in the terminal or hosted environment, select computer
• Now, on the search menu, enter QBWin.log.
• Avoid hitting enter to click on the magnifying glass symbol
• The list of QBWin.logs will appear
• Check for QBWin.log with the most recent date and time

For QuickBooks enterprise solution users:

• The user needs to first press ctrl + 1 keys or F2 key for the product information window
• And then press F3 or ctrl + 2 to open tech window
• Now, select open file tab
• And also, choose QBWin.log and open the file

Find QBWin.log files on QuickBooks for Mac

• The very first step is to select file and close company options
• After that, choose option and select help and product information
• The user is then required to click on collect logs.
• This will create a zip archive on the desktop along with the QuickBooks log files
• Double click to extract the files and within the folder, you will find those QuickBooks.log files

See Also: How to troubleshoot the QuickBooks abort error?

How to Resolve the QuickBooks “qbwin.log: lvl_error” Error?

You can implement a couple of measures to eliminate qbwin.log errors in QuickBooks. Let us evaluate each of the measures one by one:

Method 1: Rectify the Customer IDs on accounts set up for online services in the Chart of Accounts

To fix this issue, we need to correct the Customer ID and this is the very first step.

• First of all, Select ‘Company‘ Option and then ‘Chart of Accounts‘

• After that Check whether your bank is enabled for online services
• Right on the bank account and choose the ‘Edit Account‘ option
• Now Go to the ‘setting tab‘ for ‘Bank Feed‘
• In the Setting tab, make a correction in Customer ID. Now, press and close this ‘setting‘ tab and come out of the screen.
• Finally, run the ‘similar data utility‘ to ensure that changes have been made to the ‘Customer ID‘. This would stop the process to be completed.

Read Also: How to Fix QuickBooks License Error after Cloning (License Error)?

Method 2: Verify the online bank information in QuickBooks and try to connect to your bank again

Method 2 can be followed if the desired results are not received from the Option 1. To start with Method 2, verify your online bank details in the QuickBooks account. Connect with your bank to which this information is associated.

• First of all, Go to ‘List menu‘ and choose ‘Chart of Accounts’.
• As you encounter an error, right click on the ‘account‘ that is connected with your online QuickBooks services such as Banking.
• After that Go to ‘Edit‘ option.
• Move to Bank Feed settings. Ensure that the information of your setup ‘Customer ID‘ matches with the ‘Customer ID‘.
• If this is also not matched with the Customer ID, then rectify the information by pressing ‘Save & Close‘ option.

Important Points for QuickBooks log file error

• One of the suspected causes of this error can be the extra space, special character, dash in the Customer ID field. If anything is there, we would suggest you to remove that quickly.
• Every Customer ID or PIN Fields may have alphanumeric characters as per the policy of the bank or financial institution. So, when you match your ID with the Customer ID field, then ensure to consider them. This is a sensitive case and thus should be kept in notice.
• Maybe your account has been locked if you have exceeded the number of login attempts unsuccessfully. If it has been locked out, then please connect with your bank to resolve this issue.

After this, jump to Bank Feed center in your QuickBooks account, and re-establish the connection under Sent items.

Method 3: Restore a backup

We always recommend you to keep a backup of your QuickBooks company file. A backup created recently may really come handy to restore your accounts. Open QuickBooks and then go to company file. If you have created a backup of your QB company file, proceed to use that to restore your accounts.

Open QuickBooks and then go to your Company File. If QBWin.log error or QuickBooks log file error persists, move to the next troubleshooting method.

Also Read: How to Resolve Unrecoverable Error in QuickBooks Desktop?

Method 4: Use Auto Data Recovery tool

You may require assistance to fix your company file with Auto Data Recovery. Please note that this tool is only available for QB Pro, Premier, and Enterprise for Windows. You can’t use this tool with Accountant Editions. You can learn more about our data recovery services here.

Method 5: Update QuickBooks software

The user can try updating the QuickBooks software to the latest release using the steps below. This can fix the Qbwin.Log: Lvl_error Error: Verify Online Account Information error up to a certain extent.

• The very first step is to head to the help menu and then choose the update QuickBooks desktop option.

• After that head to the update now tab
• And choose the reset update checkbox to clear all previous updates
• Later on, select get updates to begin with the download

• Restart the QuickBooks, when the download completes
• The last step is to accept the option to install the new release. And further, opt for Qb log in.

Read Also: How to Fix Error: Outlook is missing in QuickBooks desktop send forms preferences?

Final Words..!

After performing the above-mentioned steps, you should get the desired result. However, if the Qbwin.Log: Lvl_error Error: Verify Online Account Information error still persists or your QuickBooks is not working properly, then you can contact our QuickBooks technical support team who will help you find out the exact reason for the error and will resolve the issue in the least possible time.

Our experts are available round the clock and are highly experienced. Just connect with us today at +1-844-499-6700.

 

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