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Fixation of QuickBooks Error Code 9997 – Troubleshooting Steps

Fixation of QuickBooks Error Code 9997 – Troubleshooting Steps

QuickBooks is robust accounting & bookkeeping software that comprises of a wide variety of features which help business owner and accountants in completing many necessary business-related activities such as making payments, creating and sending invoices for future payments, and recording financial transactions etc. One of the basic pitfalls of QuickBooks is that it is prone to certain errors. In this piece of writing, we are going to discuss about the QuickBooks error code 9997. To learn further, continue reading this segment carefully.

You can also connect with our tech support team for any further technical assistance. Give us a call at +1-866-453-7060, and our team will provide you with immediate technical support services.

What is QuickBooks error 9997 and why it occurs?

When QuickBooks Error code 9997 appears, QuickBooks Online fails to connect with your bank to display the latest transactions. It is a common scripting error and can sometimes be fixed by just clearing cache and cookies from the internet browsing history. This error code can also be fixed by updating bank feeds manually, by clicking on the Update while logging-in using a Private or Incognito window in your preferred browser. It can further be eliminated by deleing the browser cache and removing any temporary files. You can continue reading this piece for further information related to this error.

What triggers QuickBooks error code 9997?

There are a bunch of factors triggering such an error, which we have tried to elaborate below. Let us have a look:

  • Poor internet connectivity or frequent disruptions in the internet connection can trigger such an error.
  • Another possible trigger can be accumulation of excessive junk and temporary files.
  • One might come across similar issue if the software might be unable to get access to the financial institution.
  • Any sort of virus intrusion in the computer system can trigger this issue.

Signs of QuickBooks error code 9997

QuickBooks users can identify such an error using the below signs of QuickBooks error code 9997:

  • One of basic signs can be the error warning message itself
  • Another symptom can be if the user is unable to access the transactions via QuickBooks online
  • The system responds extremely slowly than its normal speed
  • Repeated freezing and crashing of QuickBooks software

Read Also: How to Fix Banking Error 9995 in QuickBooks Online?

How to Resolve the QuickBooks Error 9997?

Perform the following troubleshooting steps to resolve the QuickBooks Error 9997:

Solution 1: Using Incognito tab to access QuickBooks online

  • Open “Incognito” tab or “In Private” browsing window to log-in to QuickBooks Online
  • Next, click the “Banking” icon
  • Tap the “Edit Pencil”
  • Click the “Edit sign-in info” icon
incognito window- error  code 9997
  • Re-enter the banking details
  • Refresh the connection by clicking the “Save” & “Update” tab
  • Click the “Review” tab

See Also: How to Fix QuickBooks Error Code 6177, 0?

Solution 2: Uninstall QuickBooks

  • The first step to fix this error is to ensure if the Windows OS in your system is updated or not! If all the components are not updated, then this arrangement can cause QuickBooks issues
  • Remove the system security software (if you installed any security software recently)
  • Turn the firewall “OFF” if it’s “ON”
  • When the troubleshooting process is in progress, ensure that multiple applications are not running
  • In case, the application was working previously with the security, check if the security is updated
  • Remove all the recently installed programs from “Programs” > “Uninstall a Program”

Solution 3: Change QB file extension

  • If the error message is associated with file extension of QuickBooks Company file, then change the QB file extension and save as the company file and see if that fixes the issue
  • Check if you are able to open the QuickBooks Company Files on other systems
  • If the company file is not updated, then Re-install the QuickBooks software
  • Save the “QuickBooks for Macintosh” in Mac and not the Windows Operating System or vice versa
  • Before opening the QuickBooks Company file, run an updated antivirus update

Read Also: Fix Error: Could not connect to the email server

Solution 4: Restore company file

  • Open QuickBooks
  • After that select and open the QuickBooks file
  • After that click on the “Open or Restore Company” tab
Open or restore an existing company - Screenshot
  • Choose the “Restore a backup copy” icon and then hit on the “Next” button
  • Select the “Local Backup” icon & then hit onto the “Next” button
Local Backup option - Screenshot
  • In the drop-down menu, choose the location of Company file backup
  • Choose the backup file in the .qbb extension
  • Tap the “Open” tab followed by the “Next” button
  • In the drop-down menu, go to the “Save-in” option and then browse your preferred location to restore the Backup QuickBooks file.
  • In the “File-name” field, type the new Company File name and ensure the “Save as” filed automatically saves the restored file in .qbw format.
  • Click “Yes”
  • To confirm the overwrite process, Type the “YES” and hit the “Enter” button

Solution 5: Configure Transaction log file

  • Use the current Transaction Log file to recreate the lost transactions and the copy of the QuickBooks Company File.
  • With the help of the QuickBooks Company file and Transaction Log File, Recreate the complete data except for the last few hours of transactions.

Solution 6: Check System for viruses

It is important to check the system for any viruses within the system and remove at the earliest. You can re-access your file after you have removed the viruses to check if the error is fixed or not.

Scanning the system for malware or virus

Solution 7: Clear cache and delete any temporary files

  • Under this process, you need to launch your internet browser.
  • And then, head to the more tools and select clear browsing data
  • After that, place checkmarks beside browsing history, cookies, and other site data and cached images and files.
Clear browsing data - Error code 9997
  • Click on the clear data
  • After that, clean the temporary files
  • Click on Win + R to show up in the run window
  • Type %temp% and click on enter tab
  • The folder having the files will show up here.
  • Click on Ctrl + A and click on delete tab.

Read Also: How to Fix QuickBooks Error 3371 Status Code 11118?

Final Note….!

We hope that the above-mentioned solutions offer you enough details about the QuickBooks Error Code 9997. However, if you still have any queries or looking for help with a QuickBooks error – please contact the certified QuickBooks Payroll Support team by dialing 24*7 toll-free helpline number i.e. +1-866-453-7060.

Frequently Asked Questions!

What is error code in QuickBooks?

Error codes or notifications happen when the QuickBooks data is damaged or the company file can’t be read correctly by QuickBooks. To fix these errors, you can start by installing the QuickBooks Tool Hub and fix the file from there.

What is QuickBooks error code 80070057?

QuickBooks error 80070057 usually occurs when a user tries to open a company file without the appropriate permissions. It can also be seen when there is an issue with the file path. To resolve this issue, ensure you have the correct permissions, update QuickBooks to the latest version, and check the file path for any discrepancies.

What is QuickBooks error code 9997?

When QuickBooks Error code 9997 appears, QuickBooks Online fails to connect with your bank to display the latest transactions. It is a common scripting error and can sometimes be fixed by just clearing cache and cookies from the internet browsing history.

 

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Make a Smart Move By using QuickBooks Online Mobile App

Make a Smart Move By using QuickBooks Online Mobile App

The mobile app of QuickBooks Online is a surprise and a relief for many of the QB users as they can now manage their work on the phone. QuickBooks Online Mobile App comes with great features to help the users and comes free when one subscribes to QBO. Very few are aware of the exclusive and amazing features of this mobile app and it is worth knowing that this app comes with an incomparable amount of functionality. “When hard work takes the place of Smart Work!!” To learn further about QuickBooks online, read this post till the end, or you can also consult our technical support team at +1-866-453-7060, and we will provide you with immediate support and assistance.

Read Also: QuickBooks Merchant Services vs QuickBooks Online Support

QuickBooks Online Mobile App:

Business people have an opportunity to run their business through this app using its features. The app is available on both Android and iOS versions. It provides remote access to all the features that you may have used on the desktop.

To use this app, download the QB online mobile app, create your account, and sign in with your username. Once you do this, you will be on the homepage that will be divided into vertical sections. Go to the ‘dashboard‘ that shows current account balances with a graph presenting an abbreviated version of the ‘Profit‘ and ‘Loss report‘. It also shows up the summary of both paid and unpaid invoices through graphs.

Now, you are all set to work on QuickBooks Online Mobile App! Click on the three horizontal lines to the left in mobile app and you will get access to the navigation tool and other images. All your work that has been browser based will show up when you click on entry here.

  • If you want to add more items such as the customer, invoice or something else, just click on ‘+’ sign.
  • You also have the privilege to enter new transactions from each individual list screen.

Salient Features of the QuickBooks Online Mobile App (QBO):

  • It can send invoices and estimates.
  • It can capture the signatures of your customers on invoices and estimates.
  • It can click a picture of the receipt for future references.
  • With smart matching and categorization, you can add bank and credit card transactions in it.
  • It provides you with real-time reports so that you stay updated on how your business is doing.

Adding Transactions in the App:

It is known to everyone that the full version of an application appears differently on the mobile and in the browser. But when it comes to QBO, users have opined that the app is easier to use than the browser based QBO. The app works on an internet connection.

There is a new Expense screen to which the app goes and clicks the photo of the receipt by clicking the icon available on the top of the page. The three buttons present represent credit, check and other, and indicate how you have paid for the purchase. You can also describe your expense: whom did you pay, the type of expense, and the reason. This will give you all the information as you click on one. As you click on ‘Type of Expense’ and it will open the complete list.

In the list, you can add new ones and separate items if you wish. Once you are done, you can Save it in the main QuickBooks Online file.

View the Existing Information:

When you are using QBO app, you can also view the records and transactions that you had entered in the browser-based version. Be it invoices, list of expenses and estimates, you can check them in browser. If you want to edit something, you can do that with the help of pencil icon on the upper right side of the page.

Read Also: QuickBooks Online Price Rules: A Complete Guide

Conclusion!

The discussion above will be quite helpful to you when you start using the QuickBooks Online Mobile App. In case you need any support while using the app, you can get in touch with our QuickBooks online customer support team at our toll-free number .i.e. +1-866-453-7060.

 

FAQs related to QuickBooks online

Is QuickBooks online free?

QuickBooks online free 30-day trial offer terms include first thirty days of subscription to QuickBooks products, starting from the enrollment date is free.

Can I get QuickBooks without a subscription?

You can purchase QuickBooks Desktop for Mac without a subscription. You can get a license for QuickBooks desktop for Mac at a fixed cost.

Why should I get QuickBooks Online?

QuickBooks allows the user to keep track of the financial functions like income and expenses, employee expenses, and inventory in real time and fulfill tax obligations hassle-free.

What are the benefits of using QuickBooks online?

QuickBooks online benefits include: Better shared access to data with employees and your accountant, no local data to manage, no upgrades or release updates, robust assistance center with online chat.

 

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How to Fix Paytrust: Online Bill Paying Software And Service?

How to Fix Paytrust: Online Bill Paying Software And Service?

It’s time to start paying your bills with the top rated service like Paytrust Software!!! Technology has taken over and no one likes stand in the queues or visit the center to pay bill for a specific item. The process now needs to be interesting, quick and safe. Right from receiving, reviewing, organizing, and paying your bills online, Paytrust can do the all for you! This will resolve the hassle of signing the cheques, stamping the papers, and you can avoid late payments. Paytrust is no doubt a better way to pay your bills. You can easily integrate Paytrust with QuickBooks to ensure smooth payments and quick processing. To learn further about Paytrust and QuickBooks, make sure to stick around till the end. Or you can also reach out to our technical support team at ++1-866-453-7060, and we will provide you with immediate support services.

See Also: How to Fix QuickBooks Error Code 6150, -1006?

Here are some of the amazing features of Paytrust Software

The security that Paytrust offers is because of the password-protected Bill Center. In addition to this, it also provides compelling customer experience. Features are as below:

  • Paytrust has the ability to combine both paper and electronic bills. This ensures that you receive all your bills online and do not miss any.
  • Get Complete Control: Paytrust equips you with the full control to manage your bills. You have the authority to set up a payment or recurring payment rules.
  • Pay Easily & Quickly: It enables fast and secure payments.
  • Banks on Paytrust: You can use any bank or brokerage account with check-writing privileges. You can also set multiple payment accounts to pay different bills and that too from different accounts.
  • Track your records: All the bills that are received or paid through Paytrust are saved online for an year and for eight months when offline. At the year-end, you can buy a CD-ROM which has all the bill images from the past year. You also have an option to export all the information into Microsoft Money, Excel or Quicken.
  • Paytrust helps you avoid late payments and skipping due dates.
  • You can easily track the status of all your finances.
  • Paytrust is a kind of life saver for small business as it offers a Small Business Edition for the small business owners.

Read Also: How to Fix QuickBooks Error Code 3003?

Logging into Paytrust

  1. Visit paytrust.quicken.com.
  2. This will give you access to the simplest way to pay and track your bills online.
  3. As you login with the help of www.paytrust.quicken.com, you also get access to various benefits. Company also offers various great deals through which you can save a lot of money.
  4. With Paytrust, you can eliminate all your paper bill work, scanning, and emailing. This will also help you invest your precious time somewhere else.

Steps to login to Paytrust

  • Log on to Paytrust website.
  • This will direct you to the homepage of Paytrust website where you will get your User ID and then, you can tap on the ‘Continue’ button.
  • Then, you will go to the next page, enter your password for Pay Trust User ID. Now, Login.
 Paying Bills by handTraditional Web Bill PayPayTrust
All your paper and electronic bills are received                       

  —          

                √
Scan all your paper bills and convert them into electronic ones           —              —     
Accept e-bills             √              √     
Detailed Bill is shown to you             √             —     
Set standards to pay each of your bill             —              √     
 Set payment rules             —             —       
Access to pay from multiple banks all in one place             —             —       
The need for envelopes, stamps and checks is eliminated             —                     
Reminder for non-receiving of any bill             —  —         
Alerts you about bill arrival, bill becoming due and payment confirmation    —                      
One-point destination for receiving bills, whether you move or switch banks   —  —         
You’ll find your money comes out of the account the day the bill is paid, not sent                —         
Late charges covered if the fault of service                        
Monthly summary of bills due and paid           
All your bills saved & organized online  —         

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PayTrust Review

  • There is no doubt that PayTrust takes care of all the bills you would have on paper or electronic. This will eliminate not just your paperwork but will also spare your time to spend somewhere productively. You can also integrate PayTrust with QuickBooks Accounting Software to track financial transactions round the clock.
  • PayTrust receives all your bills and upload them to the account you have created on it. This also removes the hassle of paying any bill late or missing on any bill. It alerts you whenever a bill is received or not received on time.
  • All the bills are posted in online and offline account as well. In this way, you can easily view your bills without leaving the website.

Read Also: How to Fix QuickBooks Error Code 6147, 0?

Conclusion!

All the information related to paytrust software has been incorporated in the article. The benefit of making use of Paytrust online bill pay is that it assists to save time, and also offers you peace-of-mind simply by streamlining the bill pay process. Paytrust merely enables you to authorize repayments separately every month or set up recurring payments. It supplies e-mail and telephone support 24-hour a day, 7 days a week. I have been using Paytrust for many years – from its inception. It has organized bill paying and made a very tedious task very easy and reliable. Bills are never misplaced or lost – or late. If you have any other query or want to more discuss about this topic then dial our toll-free QuickBooks help number ++1-866-453-7060.

 

FAQs Related to Paytrust: Online Bill Paying Software And Service

Can I pay vendors through QuickBooks Online?

You can make a vendor payment using the steps below: 
1. At first login to your QuickBooks online account. 
2. Now, on dashboard, choose the bill pay online widget. 
3. Further, choose the make a payment tab. 
4. Also, enter payment information for vendor.

How do I pay bills directly from QuickBooks Online?

You can pay bills using the steps below: 
1. Initially, sign in to QuickBooks online account. 
2. After that, choose + New. 
3. Once done with that, choose pay bills online. 
4. And further go for checkbox on the bills you want to pay and hit next. 
5. The next step is to review the payment info, in case you need to make any updates, and choose edit details. 
6. Now, choose submit payment to submit your scheduled payments. 

Can you pay directly through QuickBooks?

You can easily pay bills directly from QuickBooks with your bank account, debit or credit card. You can further choose how your vendors receive the payment by ACH or check. 

Where are payment methods in QuickBooks Online?

You can find the payment methods by performing the below activities in QuickBooks online. 
1. Move to the settings ⚙ tab. 
2. After that, choose all lists in the LISTS column. 
3. After that, go for the payment methods. 
4. You now have to find the payment method you want to edit or disable.

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Ways to Connect your QuickBooks with PayPal Online

Ways to Connect your QuickBooks with PayPal Online

Steps that will help you connect your QuickBooks with PayPal Integration

QuickBooks, a leading accounting and bookkeeping software, with PayPal payment tool is doing wonders for business owners. PayPal is a popular payment tool which is turning into a demanding platform as dealers, as well as customers, get comfortable with digital bills. The payment tool is demonstrated as a charge processor or invoicing tools or internet checking pockets. Moreover, the versatility approaches are frequently complex as well as confusing to handle in QuickBooks Online. Within QuickBooks, clients are to PayPal as a bank account. Our integrations which include connecting with PayPal are created that way. Considering PayPal as a financial institution can frequently reconcile the stability in the QuickBooks together with PayPal. It also applies when you take out money in cash from PayPal into your bank account or pay your clients with PayPal with the use of the credit or debit card. Thus this situation must deal with the transfers among the two accounts in the QuickBooks while checking your PayPal or your bank account.

PayPal can easily sync up your data such as transaction of users from QuickBooks from PayPal. This is one of the simplest information in just one manner. When the activation is completed after the integration, your PayPal account will be continuously screened for income, bank transfers, and expenses. You can get this app without any difficulty from a tab of apps of your QB online account. For more details, make sure to read this article till the end. Or you can also get in touch with our technical support team, in case you have any queries related to connecting QuickBooks with PayPal. Give us a call at ++1-866-453-7060, and we will provide you with immediate support and assistance.

Read Also: How to Upgrade or Convert your Company File to a Newer Version in QuickBooks Desktop for Mac?

Benefits of connecting QuickBooks Online to PayPal App

  • When Connecting to PayPal, you can access all your transactions before you place them into QuickBooks accounting software.
  • Sales receipts will obtain information relevant to the items discounts, shipping, sales, tax and more.
  • When loading a transaction from PayPal. We will record automatically the PayPal fees for you to a price account of your choice so you don’t have to enter manually.

How PayPal App work with QuickBooks Online?

How PayPal App work with QuickBooks Online

Connecting to the PayPal app with the QuickBooks Online is an logical method to create your transactions of PayPal to QuickBooks along the swift connection with the PayPal, we will recover the total amount that is troubling the transactions to consequence that you have in PayPal. Now you may edit, rename and test the transactions to secured whether it is error free.

Also Read: How to Setup System Requirements for QuickBooks Desktop Enterprise 2019?

Steps to Sync QuickBooks Online account with PayPal

  1. Firstly, Log in to your QuickBooks Online account.
  2. Go to the ‘Menu‘ on the left and choose ‘Apps
Connect QuickBooks Online to PayPal app - Screenshot
  1. Now tap on the ‘Search button‘ and search ‘PayPal
  2. Next, select ‘Sync with PayPal
  3. Choose to ‘Get the app now‘ from the upper right side.
  4. Once you will get this done, get the correct answer for the question and then tap ‘Next
  5. Select to ‘Connect with PayPal‘ and after this select let done with it.
Steps to Sync QuickBooks Online account with PayPal - Screenshot
  1. Make sure that all remaining steps are followed to get connected and set up the settings of your app as per your choice.

PayPal Transactions

After you select the authorization, your transactions of PayPal will automatically be synchronized securely from the PayPal to QuickBooks Online.

Settings and Mappings

With the settings of the app, you will be allowed to view or edit the loan from the PayPal such that it gets mapped with an accurate account of online QuickBooks. This smart mapping technology is picked by default for the categories for they can select how to make PayPal account mapping with use of Online QuickBooks. The advanced users of QuickBooks can change these setting without any kind of difficulty in this complete setup.

The Last Transaction Section

With all the previous transactions done, this software allows users to create a preview transaction to import on the QuickBooks Online. Transactions up to 18 days can get transferred easily at the time of the setup from the present day. But if at the time of setup, if the user transfers more than the limited transaction they can utilize Sync with PayPal. The whole overview of the guide import is an appropriate way to complete the manual import.

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Sync with PayPal integration with QuickBooks online

  • Ensure that you get logged into QuickBooks account.
  • Now click on the ‘Application‘ tabs.
  • From the ‘Search‘ option search ‘PayPal app‘.
  • Choose ‘PayPal app‘.
  • Now tap on button ‘get the app now‘.
  • Now logout to online QuickBooks.

Once all the given steps are followed and set up, the accounting software can get synchronize with the PayPal in every fifteen minutes, and new transaction gets updated from PayPal to QB Online.

Important Note: You will get the description of summary on a daily basis which is another of advantage syncing PayPal with QuickBooks.

Import PayPal Debit Card Transactions with QuickBooks

  • Login to your ‘QuickBooks account online
  • Go to an ‘Application of tabs
  • Get ‘Sync with the PayPal app‘ where card located is there.
  • After that tap on ‘Sync with PayPal‘ in the settings. You will get opened with a tap.
  • Now in the app setting now tap on ‘Editing‘ option.
  • Make sure that you have clicked the checkbox which includes my PayPal debit card transaction while importing.

Enhance cash flow with Integration of QuickBooks and PayPal

  • This helps users to pay faster. You can send affiliate invoices from your accounting software and get paid with seamless PayPal payments.
  • This feature helps you to manage your payment. With QuickBooks app, you can manage the invoices efficiently and get pay with an organize payments.
  • It also helps to manage customer easily.
  • The QuickBooks helps in updating the invoices and additionally deposits the costs. Also, this software helps in maintaining the balanced books.
  • You are not required to go to the bank regularly while utilizing QuickBooks which ensure that your bank, master cards, and the PayPal card will get credited.

Real Also: How to Fix QuickBooks Enterprise Advanced Inventory?

Winding Up

We hope that this article assists you to understand how to connect your QuickBooks with PayPal Integration. However, if you need personalized assistance, you can always reach us at ++1-866-453-7060. Our QuickBooks Online Support executives are available round the clock and offer quick and precise QuickBooks Help.

FAQs Related to connect QuickBooks online to PayPal app

How do I connect my QuickBooks Online app?

You can download an app using the steps below: 
1. Choose the app you wish to download
2. After that, choose the get app now. 
3. In case an app is in beta testing, then the tab will display opt-in now. 
4. You now have to authorize the app to connect to your QuickBooks online. 
5. Perform the remaining steps to connect and set up the app settings of your choice.

How much does PayPal charge for QuickBooks Online?

Well, you can benefit from accepting online payments with no upfront costs or subscription fees. PayPal fees for QuickBooks invoices start from just 1.7% + $0.20 per transaction for credit and debit cards. 

Can QuickBooks Online accept PayPal?

Yes, in addition to providing an option to accept online payments. Accept payments with PayPal will import sales and expenses. When a payment is received by PayPal, it syncs with QuickBooks online, with detailed information including which item is sold, quantity, discount, taxes, etc. 

How do I receive a PayPal payment in QuickBooks?

You can perform the steps below to do so. 
1. Sign in to QuickBooks online and add accept card payments with PayPal app. 
2. You now have to connect your PayPal account to your QuickBooks account. 
3. Further, grant permissions to connect your QuickBooks account. 
4. Confirm via the confirmation mail. 
5. And later on create and send an invoice. 

 

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How to Fix QuickBooks Desktop OL & OLSU Bank Feed Errors?

How to Fix QuickBooks Desktop OL & OLSU Bank Feed Errors?

What is OL and OLSU Bank Feeds errors in QuickBooks Desktop?

Did you receive OL and OLSU Bank Feed Errors? Don’t worry, this blog post is intended to discuss the troubleshooting steps to fix these common QuickBooks online banking and connection errors. These errors include OL-202, OL-206, OL-221, OL-231, OL-249, OL-334, OL-203, OL-393, OLSU-1011, OLSU-1016, and OLSU-1014.

However, if you are not a tech savvy and want a quick guidance to resolve this error – you can connect with QuickBooks online support team at +1-866-453-7060.

Read Also: How to Resolve – Overflow Error in QuickBooks Desktop?

What are the Reasons behind OL and OLSU Bank Feed Errors

QuickBooks online banking errors may occurs due to the following reasons:

  • An issue or dispute with your bank (also called financial institution).
    • Your bank may have changed their services, Web Connect or Direct Connect.
    • Your bank was involved in a merger and change of name, and that needs to be refreshed in QuickBooks.
    • You might own an active account with your bank, and that is enabled for Online Banking in QB.
    • Your bank’s server may be temporarily down.
  • There might be a problem with your internet connection.
  • There might be an issue with one or more accounts in your QuickBooks company file.
  • The download or import pattern may have an issue.
  • A discontinued, older version of QuickBooks Desktop or your Windows OS.

Before You Move to the Troubleshooting Part

Most of the banks and financial institutions need identity confirmation before accessing any data from Personal Finance Management software (PFM). To meet the bank requirement, you should log in to your bank account using a system other than QuickBooks Desktop and verify your Message Center or inbox for more details. Banks can also be contacted if needed.

Check the Given Terms Before Proceeding Further

You will have to meet the given criteria and check them.

1. Are you connected to the internet?

No: Being connected to the internet is mandatory in order to download online banking transactions.

Yes: Diagnose and fix the connectivity issue. Check firewall and internet security settings.

2. Do you have a version supported by QB Desktop and Internet Explorer?

No: Only use supported versions (Click here to know what Versions of QuickBooks are Supported on Windows 10).

Yes: Continue.

3. Are you using QuickBooks Desktop application latest release?

No: Kindly use the latest release. (Currently latest version is QuickBooks desktop 2019)

Yes: Continue.

4. Have you ever downloaded a transaction from your bank to your current QB Desktop company file?

No: Communicate with your bank and verify your bank details. Also, ensure that the bank has no outages before performing any solution to your issue.

Yes: Continue

5. Can you log in to your bank account through the bank’s site using QuickBooks Desktop?

No: Speak to your bank to verify your details and see if the bank is experiencing any supply issue before you move on to fix your problem.

Yes: Review Connlog.txt file (Bank Feeds log files) for the availability of any connection failure messages and communicates them to your bank.

6. Check Classic (Register) view and see if you find the same results? (For users in the USA)

Classic mode is considerably more lenient regarding the OFX formatting standards required by banks to use for statement download or import.

  • You can, for testing purpose, switch to Classic (Register) mode and try to import or download again.
  • Go to the Edit menu and select Preferences.
  • Choose Checking from the left menu and tap on the Company Preferences tab.
  • Now, go to the Bank Feeds section and select the Classic (Register) Mode radio button.
  • Click OK.

Also Read: How to Setup QuickBooks Desktop 2020?

How to Fix OL and OLSU Error in QuickBooks Desktop?

Here are the quick hacks to resolve OL and OLSU errors in QuickBooks desktop while downloading or importing transactions. Please perform these steps in the order as mentioned and try your download after every step:

Step 1: Enable TLS 1.2 Security Protocol, If available

The given steps can assist you in enabling TLS 1.2 in the latest version of Internet Explorer.

  • Open IE 11 (make sure you have the latest IE version installed).
  • Tap once on the gear icon in the Internet Explorer.
  • Go to Internet Options and select Advanced Tab.
  • Scroll down to find Security section.
  • Uncheck the USE TLS 1.0 box and check in USE TLS 1.2.
  • Click Apply.
  • Click OK button.
  • Close all open programs and restart your computer for changes to take place.
  • If the same error message exists, continue to the next step.

Step 2: Make a new company sample file

This step will assist you to identify any issue that starts with your bank their servers.

  • First of all go to the QuickBooks File menu, and then choose New Company, and then Express Start.
  • After that add a bank account (the one in which you were facing issues) in the created test company.
  • Now, setup account for bank feeds.
  • Test the account by performing bank feed transaction downloads.
  • If the issue persists, move on to step 3.

You may also like: How to Install and Set up QuickBooks Mac Desktop?

Step 3: Run account setup with the Ctrl key suppressed

This step can bypass previously failed connections and can assist you to do away with partial, incomplete or unsuccessful connections with your bank. You can access details of step by step description with the help of QuickBooks experts or by visiting the official website of Intuit.

Once you perform this step and the issue disappears, it would translate to the successful troubleshoot of QB Desktop online banking and connection error, and you will be able to download transaction. Move on to the next step if the issue still exists.

Step 4: Create a new account and merge accounts

In several cases, there can be hassles/problems associated with setting up the account or downloading the financial transactions too. These steps assist you to conclude if the issue occurs due to that account.

Prior you implement the following procedure, you should clear all the pending financial transactions/reports. This may entails matching any formerly downloaded financial transactions/reports that have not been matched.

  • Navigate to the “Chart of Accounts” option; perform right-click on the account associated with the issue.
  • Choose the “Edit Account” tab.
  • Emphasize the “Account Name” icon, and then hit onto the “Copy” tab.
  • In the account name enter an asterisk (*) mark at the end.
  • In the “Bank Feed Settings” option, and then select the “Deactivate All Online Servicesradio” tab.
  • Choose the “Save” icon & then the “Close” icon.
  • In the “Chart of Accounts” section, create or build a new account.
  • Copy & paste the Account name without the asterisk (*).
  • Close & reopen the QuickBooks company file.
  • In the “Chart of Accounts” tab, perform the right-click on the ‘account’ with the asterisk (*) mark, and then choose the “Edit Account” tab.
  • Eradicate the asterisk (*) mark & then, choose the “Save” icon& later “Close” icon.
  • When the warning message appear in the dialogue box. It will prompt you to choose the “Yes” icon.
  • Set up/create an account for the ‘Bank Feeds’ purpose.
  • Download financial transactions from the new merged account.

Important Note: The incapability to ‘Edit’ or ‘Sync’ an account may signify the damage in the QB data file. Contact the QuickBooks Technical Support for any further help. In such situation, Data Services fees are usually applicable. You can even go through the QuickBooks Data Services Frequently Asked Questions to avail answer of any query.

In case, you do ‘NOT’ receive any QB error message: This implies that you have resolved the technical hassle/error associated with the account. Your financial transactions have been downloaded & you can discontinue the fixation process.

In case, you encounter the same error warning message: This shows that the technical glitch did not initiate or associated with this account. If there are multiple account set up for online banking then, continue with the Step 5.

Step 5: Deactivate all accounts with online services.

If you own more than one account set up for online banking services, these steps will help you identify the source accounts in your company file. Sometimes, if you have only one account with an error that keeps it from connecting to the bank, this may not allow your online accounts to work.

Note: This process can be time consuming if you have multiple accounts set up for online banking.

  • Firstly, choose the Include inactive checkbox at the bottom of the Chart of Accounts window.
  • For all inactive accounts, deactivate Bank Feeds and close and reopen the file.
  • After that Set-up every account for Bank Feeds.
  • Contact QuickBooks technical support (users in the USA and Canada), in case you are not able to deactivate Bank Feed settings for your accounts. It may happen because of corrupt or damaged data.
  • Move to step 6 if the above solution didn’t fix the error.

Step 6: Get in touch with your bank

QuickBooks users receive assistance in recovering errors from their end from all banks and financial institutions that support QB online banking. Here are some basic things you should know:

  • Before contacting your bank to seek any assistance, you should collect all the log files of bank feeds.
  • QuickBooks performs online banking, and thus, most of the OL and OLSU series online banking and connection errors should be fixed through financial institutions.
  • If the error still remains unsolved, you should ask bank executive to contact and transfer the concern to online connectivity group of Intuit.

See Also: How to Fix QuickBooks Error 6000?

Winding Up!

This blog post is created to offer you all the possible solutions to get rid of from OL and OLSU errors. However, if you need any assistance regarding the same error or any other QuickBooks related issue, you can always contact our QuickBooks payroll support team anytime by dialing @ +1-866-453-7060. Our availability is round the clock.

 

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Some FAQs Related to quickbooks desktop errors

What is a QuickBooks Desktop OL and OLSU bank feed error, and how do I fix it?

A QuickBooks Desktop OL and OLSU bank feed error occurs when there is a problem with downloading transactions from your bank account into QuickBooks. To fix it, you can try updating your QuickBooks Desktop software to the latest version, refreshing your online banking information, or contacting our customer support team at +1-866-453-7060 for assistance.

Why am I receiving a QuickBooks Desktop OL and OLSU bank feed error message, and what should I do?

You may be receiving a QuickBooks Desktop OL and OLSU bank feed error message if there is a connectivity issue with your bank account or if your bank has changed its online banking credentials. To resolve it, you can try resetting your online banking connection, updating your bank login information, or calling our toll-free number at +1-866-453-7060 for further assistance.

Can I manually import bank transactions into QuickBooks Desktop to avoid OL and OLSU bank feed errors?

Yes, you can manually import bank transactions into QuickBooks Desktop to avoid OL and OLSU bank feed errors. To do so, download a bank transaction file from your bank’s website and import it into QuickBooks Desktop by following the appropriate steps. However, it may be more convenient to use the bank feed feature to automatically download transactions from your bank account.

How can I prevent QuickBooks Desktop OL and OLSU bank feed errors from occurring in the future?

To prevent QuickBooks Desktop OL and OLSU bank feed errors from occurring in the future, you can ensure that your online banking information is up-to-date and accurate, update your QuickBooks Desktop software to the latest version, and regularly review and reconcile your bank transactions in QuickBooks. You can also contact our customer support team at +1-866-453-7060 for further tips and advice.

What should I do if I continue to experience QuickBooks Desktop OL and OLSU bank feed errors despite trying all the recommended solutions?

If you continue to experience QuickBooks Desktop OL and OLSU bank feed errors despite trying all the recommended solutions, you can contact our customer support team at +1-866-453-7060 for further assistance. Our experts can help troubleshoot the issue and provide customized solutions to resolve the error.