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QuickBooks Error 1911: Couldn’t Register Library File [Fixed]

QuickBooks Error 1911: Couldn’t Register Library File [Fixed]

QuickBooks error code 1911 is usually seen when you try to install QuickBooks pro 2016 on a windows server 2012 R2 system. Such sort of errors might make upgrading the accounting software a little difficult. QB error 1911 can be seen due to a bunch of reasons such as error in registry driver and many more. To help you in dealing with this issue easily, we have come up with this piece of writing, where we are going to talk about the complete procedure to deal with the QuickBooks error code 1911.

To learn further about this issue, make sure you look through this piece of writing carefully. Having said that, if you require professional assistance at some point in time, then do not hesitate in contacting our team professionals at +1-888-510-9198 , and our certified QuickBooks professionals with sound knowledge will help you get rid of all sorts of errors permanently. 

Related Article: How to Fix QuickBooks Payroll Error PS058?

What is QuickBooks error code 1911?

Before we jump onto the actual steps to eliminate the error, it is better to understand a little about what this error is all about. Talking about QuickBooks error code 1911, it is basically an error that can be experienced when you install or upgrade the software. It often occurs on the screen with a warning message that states:

“We’re Sorry! Something went wrong with your installation.” Or “Error 1911. Could not register type library for file C:\program files(x86)\Common File\intuit\QBPOSSDKRuntime\QBPOSXMLRPLib.dll. Contact your support personnel.” 

When such an error occurs, the system might not be functioning properly and one might not be able to perform the upgradation of the software. There are a bunch of factors triggering this issue, also there are a bunch of steps that can be performed to eliminate this error permanently. Continue reading, to understand those factors and fixes better. 

What lands you in QuickBooks error code 1911?

There can be a bunch of factors triggering this particular error in QuickBooks. Let us find it out:

  • One of the basic triggers can be if the registry driver error occurs 
  • Another possible factor can be damaged installation of the QBs software 
  • You can further land into similar issue if you aren’t having proper admin rights 
  • Moreover, when the PsEXec file faces some issues, then this particular error might appear on the screen 

Possible indicators of QuickBooks error 1911

Identifying the error becomes easy, once you go through the below signs and symptoms:

  • Just in case, the windows OS becomes unresponsive, then you can expect this error 
  • Another indication can be if the software starts working sluggishly 
  • Or if the software doesn’t respond to the inputs 
  • Or if the system gets shut down frequently, then you might land into similar error. 

Procedures to fix QuickBooks error code 1911

Now that you know the factors triggering the issue and its indicators, it is time to implement some quick steps to get rid of the issue. Let us have a look:

Procedure 1: Modifying the setup editor settings 

This method requires you to perform the steps to configure setup editor settings. The steps to be performed here are as follows:

  • To start off with, choose the tables when you do not have to register your type library file. 
  • Furthermore, click on the type Lib table. 
  • Followed by, putting the row along with the file specified particularly. 
  • You are then required to delete the row. 
  • Moreover, check if the error is rectified or not. 

You may also read: How to Fix Payroll Service Server Error?

Procedure 2: Checking built-in admin settings 

This procedure involves a bunch of different steps. Let us explore them one by one:

Steps for activating built-in admin 

Initially, activate the built-in admin that involves the below steps:

  • Under this process you need to press Windows + R. 
  • This would open the run window. 
  • In the run window, you are supposed to type in the CMD. 
  • Furthermore, click on ok tab. 
  • You are further required to, right click the CMD.exe and select run as an admin. 
Run as admin - QuickBooks error code 1911
  • Open the prompt window and put in the net user admin active yes tab 
  • You will now have to click on enter tab 
  • And open the system in safe mode
Steps for adjusting the built in admin account 
  • Press ctrl + Alt + Del keys. 
  • Followed by, select the second option for switching user
  • Also, press the windows key if you are windows 8 user. 
  • You are now required to click on the screen to choose the user icon
  • And then press ctrl + Alt + Del tab and select the default admin account. 
Steps to hide built in admin account 
  • This process requires you to press windows + R and run windows 
  • Followed by typing in command prompt CMD
  • You are then supposed to right click on the cmd.exe 
  • Also, choose run as admin. 
  • Type in no in Net user admin active and also click on enter tab in the command window. 
Steps to edit the security settings of the installation directory 
  • Here in this process, go to the path C:\Program Files\ common files.
  • Find the common files folder and also right click the same. 
  • Moreover, choose the properties tab from the drop down. 
  • And also click on enter tab under the security tab. 
  • Choose the users in the group or user’s name
Quickbooks error 1911
  • Now, open the permissions for users and click on allow that offers permission: Update/read and execute, list folder contents
  • Also, select apply tab and also ok tab respectively. 

Procedure 3: Uninstalling and installing the Adobe flash 

Adobe flash player - QuickBooks error 1911
  • Uninstall and install adobe flash by first downloading and installing the QuickBooks install diagnostic tool
  • Uninstall the adobe flash player
  • Followed by pressing windows + R and run window might appear on the screen. 
  • Furthermore, type in control panel and also click on ok tab. 
  • Pick the option to uninstall a program. 
  • Also, click on the adobe flash player in the list of software. 
  • Go for the uninstall tab and perform the onscreen steps to complete the uninstallation.
  • Perform the onscreen steps. 
  • Also, reboot the system and re-install adobe flash player. 

Also Check out: How to recover lost data using QuickBooks auto data recovery tool?

Procedure 4: Download and review the PESxec directory 

If none of the above steps helped in eliminating the error, then check out the steps below for downloading and reviewing the PESex directory. 

  • Initially, download and install the PESxec directory. 
  • Followed by looking for the QuickBooks installer in the installed directory. 
  • The user is then needs to open the command prompt CMD. 
  • And then, run PSExec. This is basically the QuickBooks installer to install QuickBooks on the system. 
  • QuickBooks install diagnostic tool is stored in the downloads folder and will be titles 1.exe 
  • Conclude the procedure by accessing the installer as normal.

To Summarize! 

Reading this segment might help you in dealing with the QuickBooks error code 1911. However, if you land into the same glitch again and again even after performing the set of steps displayed above, you simply need to get on a call with our technical team at +1-888-510-9198 . Our team consists of a bunch of technically sound experts having proper knowledge related to QuickBooks and provide QuickBooks error support. We work round the clock to answer all sorts of queries related to QuickBooks. 

Other Related Articles:

What is QuickBooks Component Repair Tool?

How to Resolve Unrecoverable Error in QuickBooks Desktop?

How to Fix QuickBooks Error 3371 Status Code 11118 (Couldn’t Load the License Data)?

Frequently Asked Questions – QuickBooks Error Code 1911

What is error 1911 in QuickBooks?

QuickBooks error code 1911 often occurs when you try to install specific versions of QuickBooks. This is basically an installation error that arise while updating the software to the newer versions. 

How do I fix error code in QuickBooks desktop?

You can try eliminating the QuickBooks desktop errors by running the QuickBooks install diagnostic tool. The steps involved are as follows:
Start by opening QuickBooks tool hub and the chose installation issues. 
Followed by, selecting QuickBooks install diagnostic tool. 
When the tool finishes, restart your computer and start QuickBooks desktop and then open the data file. 

What is a QuickBooks unrecoverable error?

Experiencing QuickBooks unrecoverable error indicates that the software closed unexpectedly due to some technical glitches. You can see this issue when opening or close a file, or saving a portable copy, and selecting any menu option, or clicking on the link in QuickBooks. 

How do I fix a corrupted file in QuickBooks?

The rebuild data tool is built-in to QuickBooks desktop and fix the company file data issues. The steps involved are:
Head to the file menu and hover over utilities tab and choose rebuild data 
On QuickBooks information window, choose ok tab. 
Let the tool repair the file 
When the tool finishes, choose ok tab 
Head to the file menu and check if the issue still persists

How to Fix QuickBooks Freezing Problem in Desktop?

How to Fix QuickBooks Freezing Problem in Desktop?

Recurring glitches and technical snags are quite common in QuickBooks, which might further lead to frequent freezing or even crashing of the software. In this segment, we are going to discuss the QuickBooks Freezing Problem. This simply means that the software hangs and doesn’t take any commands for some time. It rather creates a new off-screen window running in the background, and when the user tries to close the software, the window doesn’t shut down, ultimately leading to the freeze issue. 

Freezing errors in QuickBooks can be quite annoying, as they might interrupt the smooth working of the software and would further end up in losing the unsaved data. To learn more about this error, you can simply scroll through this segment carefully. Or can also consult our QuickBooks tech support professionals at +1-888-510-9198, and let them help you with the issue ahead. 

What is QuickBooks Freezing up Error?

QuickBooks freezing issue usually stops the overall functionality of the software, as it might start showing random glitches and pauses. When the QuickBooks is showing a freezing issue, then it isn’t possible to work on it. QuickBooks freezing up error is usually seen when the company file exceeds the limit of storage and cannot work properly due to storage issues. In case the system is outdated or corrupted, or if the user is having damaged company files, then experience such an error is most probable.

What instigates the QuickBooks freezing error?

Coming across this issue is possible when the installer freezes while installing the QuickBooks software. Usually, it might get stuck on the installing ABS PDF driver window. Other than that, there can be a bunch of other factors triggering this issue. Let us have a look:

  • One of the basic factors causing this issue can be if the windows OS is out of date. 
  • Furthermore, in case the company name is too long, then you might end up in such an error. 
  • The user can also experience this issue if the PDF and preference files get damaged. 
  • Moreover, if the file doesn’t permit the user to operate the window, then such an error can be seen. 
  • Another possible reason can be, a damaged Windows operating system or a missing QBWUSER.INI file
  • You can also face similar issues if there are applications running in the background. 
Windows OS information

Possible Symptoms Indicating the QuickBooks Freezing Problem 

Identifying the error becomes easy with the following signs and symptoms. Let us have a look: 

  • In case the system slows down or freezes for a few seconds. 
  • Or if processing operations in QuickBooks becomes much more difficult. 
  • Also, in case the QuickBooks slows down and doesn’t respond to the inputs. 
Memory status in Task manager for quickbooks -QuickBooks Freezing Problem

Effective Fixes for QuickBooks Freezing Problem

There are a bunch of solutions that you can perform to get rid of the QuickBooks freeze error. Let us check out each of the solutions one by one:

Method 1: Use the QuickBooks refresher tool 

  • Under this process, you are required to close the QuickBooks desktop. 
  • After that, download QuickBooks refresher tool. 
  • Now, save the file on the desktop. 
  • Post that, run the QBRefresher tool. 
  • Re-open the QuickBooks desktop. 
  • And this would fix the issue up to a certain extent. 
using QuickBooks Refresher tool

*Note: QuickBooks refresher tool is no more available for download from the Intuit’s website. You can download the QuickBooks Tool Hub as an alternative.

Method 2: Use the Task Manager to close QB-related programs

  • This process requires you to sail to the task manager and then click on ctrl + Alt + delete. 
  • After that, select any open QuickBooks program that initiates with the letter QuickBooks or intuit. 
  • Now, click on end task to end the process. 
  • And lastly, shut down the task manager and reboot the software to see if the error gets fixed or not. 
Closing QuickBooks from task manager

Method 3: Restore the Portable Company File

In case you are experiencing any data issues, then the software allows you to create a portable file in QuickBooks that can be used to address the issue. This can be done using the steps below:

  • The very first step is to access/open the QuickBooks file and opt for File. 
  • Now, select the Create Copy option.
  • Also, click on the Portable Company File and then click on Next. 
  • You are now required to select the location to save the portable file and then click on save and hit ok tab. 
  • To restore the portable file, you can move to the file menu and select open or restore company option. 
  • Now, click on next and select restore a portable file option. 
  • The next step is to look for a portable file and select it. 
  • Also, click on open and next respectively. 
  • The last step is to click on save after changing the location of the company file. 
Restoring a portable file

Method 4: Use the Rebuild Data tool

  • Here, you simply need to open the file menu and head to the utilities tab. 
  • Once done with that select the rebuild data option
  • Followed by heading to the QuickBooks information window and also clicking on the ok tab. 
  • The user should now perform the onscreen steps to save a backup. 
  • And wait till it repairs the file. 
  • In case you are able to move the mouse, then the tool is working. 
  • Now, hit ok tab. 
  • Open the file menu and head to the utilities tab and also choose the verify data option. 
  • Towards the end, wait for the tool to check the file for the data issues. 
  • In case the tool doesn’t diagnose any issues, then click on ok tab. In case the issues are detected, then choose the rebuild now tab. 
Rebuild data in quickbooks - QuickBooks Freezing Problem

Method 5: Uninstall the QuickBooks desktop software

  • Under this process, you are supposed to click on Windows + R to access the run command. 
  • After that enter in control and click on the enter key. 
  • Now, click on programs and features tab. 
  • You should then click on uninstall a program option. 
  • Followed by selecting uninstall/change tab, in order to uninstall QuickBooks
  • Perform the onscreen prompts to end the process. 
Uninstall QuickBooks

Method 6: Clear the browser cache and temporary files

Often the cache files might create issues in QuickBooks, especially slow and QuickBooks Freezing Problem. Thus, the user should try to clear browser cache and remove the access data which slow down the system. 

clean browser history or cache - QuickBooks Freezing Problem

Method 7: Use QuickBooks tool hub

  • For this, you need to download the QuickBooks tool hub
  • After that, save it on the system where you can easily find it. 
  • And then double-click on the QuickBookstoolhub.exe to run the program on the system. 
  • Now, perform the onscreen steps to install the tool. 
  • Once done with that, open it by double-clicking on the QuickBooks tool hub icon.
Using Quickbooks Tool hub to fix freezing problems

After performing the steps above, you can access various tools using the steps below:

Step 1: Use Clean Install tool from tool hub program
  • Head to the Installation Issues tab and select the Clean Install tool.
  • Now, open the QBcleaninstallutility.exe file.
  • And click on I accept when the license agreement.
  • Go for the QB version and then click on the Continue option.
  • Lastly, click on the OK button and then when you see QuickBooks is now ready for a clean install, please install it to the default directory.
Step 2: Run the QuickBooks Install Diagnostic tool to fix QuickBooks Freezing Problem
  • Select the QuickBooks install diagnostic tool from the installation issues tab in the QuickBooks tool hub. 
  • And then, run the QuickBooks install diagnostic tool. 
  • Wait for the tool to detect any issues and resolve them. 
  • Now, restart the system and make sure that the elements are updated correctly. 
Step 3: Run the QuickBooks File Doctor from the tool hub program
  • To run file doctor, please select the QuickBooks file doctor tool from the company file issues tab. 
  • After that hit the enter tab. 
  • Select the company file, by selecting browse. 
  • And check the network and file systems by clicking on the option. 
  • You should then hit the enter tab. 
  • And also type in the admin password and hit next. 
  • Let the scan complete.
  • Once the tool detects and eliminates the issues, make sure to restart QuickBooks Desktop.
Step 4: Use QuickBooks Database Server Manager
  • The user is first required to go for QuickBooks Database Server Manager from the Network Issues menu in the QuickBooks tool hub.
  • After that perform the onscreen steps and let the tool fix the issue. 

Method 8: Disable the input services

  • Under this process, press Windows + R and enter in MSC. 
  • After that, click on ok tab. 
  • Now, double-click the system input service. 
  • And then, click on the stop the service option. 
  • Now, double-click the input services and select the properties tab. 
  • Disable the start-up type and hit on the OK button.
  • Lastly, shut down the services menu and then reopen QuickBooks.
Disable the input services for windows - QuickBooks Freezing Problem

Method 9: Edit the DAT and DDF files

  • Here, firstly close the company files 
  • After that, search for the company directory and rename ‘DAT’ to ‘OldUserPRef.DAT.’
  • Now, delete each file with the DDF extension.
  • Open the company and click on confirm to save the payments from the same directory.
  • After that click on print to print successfully

To Conclude! 

We end this segment right here, with the hope that the information discussed above might be of some help in dealing with the QuickBooks Freezing Problem. On the contrary, if you are facing some issue in getting rid of the error or if you are getting the same error again and again even after performing the steps discussed above, then in that scenario, we recommend you connect with our QuickBooks Desktop tech support professionals. Give us a call at +1-888-510-9198 and we will provide you with instant support services. 

FAQs- QuickBooks Freezing Problem

What to do when QuickBooks Freezes?

When your QuickBooks software freezes try to check the internet connection. If there is any issue with the internet, then you can try restarting and fixing the issue. You can also disable other programs to fix the issue, if it is caused due to hindrance of any other program.

Why does QuickBooks keep freezing?

There are a couple of reasons due to which you can experience this issue:

  • QuickBooks trying to open too many files together.
  • You have a lot of applications open at the same time.
  • The system might not have enough memory to handle all the information.
  • Compatibility issue with other programs on the system can also cause such an error.

How do you unfreeze QuickBooks?

You can unfreeze QuickBooks using the steps below:

  1. Head to utilities from file menu
  2. Click on rebuild data and click on ok tab.
  3. Move to file menu and head to utilities and select verify data
  4. In the next step, you will be asked to rebuild now or view errors.
  5. Click on ok tab and QuickBooks freezing issue will not show up anymore.

Other Related Articles to Read

How to Fix Most Common Errors in QuickBooks Pro Support?

How to Fix QuickBooks Error the File Exists?

How to Fix QuickBooks Error Code 80040408?

How to fix “Scheduled Backups are not working in QuickBooks”?

How to fix “Scheduled Backups are not working in QuickBooks”?

Trying to schedule automatic backup but failed? Well, these days many QuickBooks users are facing issues when scheduling backups. Though the feature of scheduled backups in QuickBooks is one of most the easy ways to prevent data loss, at times, due to certain reasons the software might fail to do so. You might come across an error message that might state: ‘QuickBooks scheduled backup not working’ or Schedule backup does not run. There are a few fixes for this error, let us evaluate them one by one.

As this issue is associated with your company file, you can seek for professional guidance, to avoid any sort of data loss. Reach out to our QuickBooks ProAdvisor at +1-888-510-9198 and get instant and effective troubleshooting guidance without hampering your company file.

Here is how you can Backup your QuickBooks company file – Easy Steps 

What causes scheduled backup not working issue?

There are a few factors causing scheduled backup does not work error in QuickBooks. Here is a list of few common ones:

  • In case you have outdated QuickBooks desktop, then you can experience this error.
  • Also, if QuickBooks is not compatible with windows version you are using.
  • You can further come acorss this error if there are any damaged company file or data.
  • If there are improper scheduled backups set up.

Fix QuickBooks backup not working on windows error

You can try performing the below methods to get rid of scheduled backup failed issue in QuickBooks. Let us explore in detail:

Method 1: Download and Update QuickBooks Desktop to the latest release.

Follow the below instructions and quickly get the latest updates of your QuickBooks Desktop application:

  • Open QuickBooks and click on Help drop down.
Update QuickBooks Desktop to resolve QuickBooks Error
  • Select Update QuickBooks Desktop in order to update it.
  • Now go to the Update Now tab and choose Reset Update box for clearing the past updates.
Update now - QuickBooks scheduled backup does not work
  • Hit on the Get Updates to begin the downloading.
Update QuickBooks to the latest release
  • Restart the QuickBooks software after the download process is over.
  • Hit the Yes button when asked to install the new update that appears on your screen. 

Note: Latest version of QuickBooks is QuickBooks Desktop 2024!

Method 2: Run QuickBooks Verify and Rebuild Data Utility

  • Initially, open QuickBooks and head to the file tab.
  • You will then have to opt for Utilities and click on verify data option.
Verify data utility in QuickBooks - Scheduled backup failed error in QuickBooks
  • You will now have to choose the option that QB scan all the company files and data and further check for damage.
  • This will open a pop up sharing a message: Data has lost integrity. You will have to close the message and further click on the File tab again.
Your data has lost integrity - QuickBooks schedule backup error
  • Now, a window will appear asking you to backup company data on the desktop, where you will have to click on ok tab.
  • The tool will repair the damage in the company file.
  • Once you see a message stating rebuild has completed, click on ok tab and try to schedule automatic backups.

Also see: How to Open QBW File Without Using QuickBooks?

Method 3: Check Automatic Scheduled Backup Settings in QuickBooks

  • At first open the QuickBooks and Choose File menu.
  • Select Save Copy or Backup windows to open the workflow.
  • Go for the Backup option and hit the NEXT button.
  • If you haven’t set up the backup defaults, then click on Options to set the backup defaults (where you want to keep your local backup), Hit on the Next tab.
  • After that choose Change Location option or Use this location (as per your choice)
  • Click on the Next tab.
  • Then hit the Save it now and schedule future backups options or only schedule future backups. And again, click on Next tab
Schedule company file backup
  • Now select ‘Save backup copy automatically when I close my company file every (number) times’ box.
  • At last fill the number in the field provided and click Finish button. 
Set up QuickBooks Automatic backup - Scheduled backup failed error QuickBooks

Method 4: Run QuickBooks in Compatibility Mode for Windows version

  • In this process, you need to open the system and right click the QuickBooks icon on the desktop.
  • Click on properties tab
  • Look for the Compatibility tab and check and tick mark the Run this program in compatibility mode option.
Scheduled backup not working issue in QuickBooks
  • Now select your Windows version by clicking on the drop-down list.
  • Simply, click on Apply and then hit the OK tab.
  • Now, check if the problem still persists, hopefully, it’s not there.

IMPORTANT NOTE: Before running QuickBooks in Compatibility mode first you need to check the version of windows. So, to check the version of your Windows, press Windows + R at the same time on your keyboard, type Winver command in the Run box, and press Enter. This will show a popup with your windows version-related information. With the help of this process, it will make QuickBooks suitable to run for your Windows.
Even After performing all the above solutions, if in case QuickBooks automatic backup is still not working then you would want to reinstall the QuickBooks Desktop application using the QuickBooks Clean Install Tool.

Also Read: QuickBooks File Doctor Tool – Download, Install & Use

Method 5: Setup Windows OS to Windows 10

Set up windows OS to Windows 10

If automatic backup is not working, then you can change Configure to field to Windows 10. For this, you need to perform the steps below:

  • The very first step is to open the Task Scheduler in Windows 10.
  • Once done with that, click on Task Scheduler Library, in the Task Manager dialog box.
  • After that scroll down until you reach QuickBooks backup task and further right click on to choose the properties tab.
  • Access the task properties.
  • Search for the Configure for option in the section general.
  • Also, in the configure for: drop down list, pick Windows 10

Note that after changing Configure to setting to Windows 10 some users experience backup failure. Also, they might come across a message QBBackup.log file: QuickBooks encountered a problem attempting to backup C:\DATABASES\QB_XXXXXXX\XXXXXXX.qbw – Drive specified could not be accessed. Error ID 202: Last System Error: The computer cannot locate the specified path. This error can be fixed using Run Only When User is Logged in option under QuickBooks.

You can check this: How to Rectify QuickBooks Unable to Backup Company File Error?

Winding Up!

So, now we hope that you got to know what to do whenever the ‘QuickBooks Scheduled Backup not working’ issue occurs on your system. Also, all the above-mentioned solutions are quite informative and this article has a complete guide for resolving this error. But if in case your issue is still not resolved after following the above solutions, we advise you to reach out to an expert at QuickBooks error support center by simply dialing our helpline Number +1-888-510-9198 and they can provide you further assistance.  

 

FAQs Related to scheduled backup not working issue in QuickBooks

Why is QuickBooks not backing up?

You can experience QuickBooks not backing up error due to the unavailability of the storage device storing the backup file. This means that the external storage device creating backups for QuickBooks is no longer connected to the computer.

How do I schedule a QuickBooks backup?

You can automatically backup file in QuickBooks using the steps below:
1. Choose backup from the file menu.
2. Click on Schedule a backup tab.
3. Also, click on automatically backup when closing data file every box.
4. Once done with that enter the appropriate backup frequency.
5. Make proper selections in the QuickBooks backup windows
6. Lastly, click on ok tab.

How do I change backup settings in QuickBooks?

For this, you need to choose QuickBooks, and further opt for settings. You then have to click on backup and opt for backup preferences. Automatically backup company files.

How do I activate online backup in QuickBooks desktop?

You need to choose file menu and also hover over backup company and choose setup/activate online backup. Also, sign out in the intuit data protect window. Ensure that you sign in to IDP using the same credentials displayed like the email ID. Also click on ok tab.

 

See more Helpful Articles to read:

How to use GoPayment with QuickBooks Point of Sale?

Using Accounting Tools in QuickBooks Desktop Enterprise?

How to Fix QuickBooks Error Codes 3000, 3140, 3120, 3170 and 3180?

Got Unexpected Error 5 in Call to NetShareGetInfo for Path – Fix Now!

Got Unexpected Error 5 in Call to NetShareGetInfo for Path – Fix Now!

Did you see QuickBooks unexpected error 5 and don’t know what can be done? QuickBooks unexpected error 5 is often seen when the QuickBooks database service user is restricted from accessing the file location. It appears on the screen with a warning message QBW Error: “Got unexpected error 5 in call to NetShareGetInfo for Path. You can experience such issues due to invalid entries in the Windows registry or if there are system configuration issues. Other warning message associated with this error can be:

MessageDescription
Error:Encountered Unexpected Error 5 in call to NetShareGetInfo for path\\server\file.QBW
Error:An Unexpected Error Occurs “Intuit QuickBooks Enterprise Solutions: Contractor 16.0”: V26.0D R3 (M=1066, L=335, C=249, V=0 (0))

This error basically means that the software has experienced a severe application issue, and you can come across this issue when trying to save the company file. There can also be a bunch of factors triggering such errors, to learn what those are, along with the set of steps that can be performed to eliminate them, all you need to read this segment with much care. Or you can also get in touch with our QuickBooks Desktop tech support professionals at +1-888-510-9198 and take their assistance in eliminating the issue from its root cause.

Related Article: QuickBooks Point of Sale Unexpected Errors Resolution

What triggers Unexpected error 5 in call to NetShareGetInfo for path?

You can experience this QuickBooks got unexpected error 5 in call to NetShareGetInfo for path due to the following reasons:

  • Incorrect installation of QuickBooks desktop version can be a basic factor causing this issue. 
  • In case the system shuts down incorrectly or forced shutdown
  • Moreover, if the Windows user account in use doesn’t have enough rights. 
  • Or if the point of sale update’s shared download location is invalid. 
  • You can also experience this issue if there are invalid entries in the Windows registry. 
  • Or if the registry entry or system file are missing

Read This: Navigate QuickBooks Software in A Faster Way

Eliminate Unexpected error 5 in call to NetShareGetInfo for path

You can perform the bunch of methods listed below to get rid of such an error. Let us have a look:

Method 1: Download and install QuickBooks file doctor

Download and install QuickBooks file doctor to fix QuickBooks Unexpected Error 5
  • The user can download and install QuickBooks file doctor at the Intuit official website.
  • And then, perform the onscreen steps for installation. 
  • Now, run the tool. 
  • And let the tool check the files and folders in the system and correct the hosting settings accordingly.
QuickBooks file doctor
  • The user can now, access and control the system through the permission-level settings.
QuickBooks file doctor tool - Got unexpected error 5 in QuickBooks

Method 2: Re-create the user

  • Here, the user needs to head to the user and roles.
  • Now, create a new username for the new user.
  • After that, make a new password and confirm it.
Create a username for a new user - Unexpected error 5 in QuickBooks
  • Establish the roles for the user and click on the OK tab.

See This also: Make a Smart Move By using QuickBooks Online Mobile App

Method 3: Turn off the user account control in Windows

Turning off UAC in windows can help in fixing the issue to a certain extent. Let us go through the steps involved in the process:

  • Under this process, press the Windows + R keys to open the run Window.
  • And then, enter the control panel and hit the OK button.
  • Choose the user accounts and go for user accounts (classic view).
UAC in QuickBooks - got unexpected error 5 in call to netsharegetinfo for path
  • After that choose the change user account control settings. 
  • In case you see any prompts by UAC, choose Yes to continue.
  • After that, move the slider to set it to never notify. 
  • And click on OK to turn UAC OFF.
  • You can also set to always notify and go for OK to turn UAC ON (If prompted, select Yes to continue).
Turn off the user account control in Windows
  • The last step is to choose to reboot the system.

 Method 4: Remove the user to fix Unexpected error 5 in call to NetShareGetInfo for path

  • Start with launching the company tab on the QuickBooks desktop and choose the users.
  • Go for the set-up users and roles.
got unexpected error 5 in call to netsharegetinfo for path
  • And select the user in the user list.
  • The user now needs to select OK for confirmation.

Method 5: Update QuickBooks point of sale (POS)

Updating QuickBooks POS can help you terminate Got unexpected error 5 in call to NetShareGetInfo for path error successfully. The steps you need to perform are:

  • Here, you need to sign into the point-of-sale system as an admin.
  • After that, navigate to the help menu and then hover over software update. 
  • Now, choose updater preference.
  • And go for the general tab.
  • Also, select automatically download updates. 
  • And hit on notify me to get the notification related to new updates when they are available.
Got unexpected error 5 in call to netsharegetinfo for path
  • Lastly, choose OK when done.
  • The software will automatically download and install the latest updates when they’re available.

You may also Like this: Upgrade or Convert Your Company File to a New QuickBooks Desktop Version

Method 6: Provide file share access

Got unexpected error 5 in call to NetShareGetInfo for path? This is possible, due to disabled file sharing for the company files. The user needs to perform the below steps to fix this issue successfully:

Provide file share access to resolve QuickBooks Unexpected Error 5
  • For this process, you need to launch the file explorer and right-click on the folder having the file.
  • Now, go for the properties and sharing tab.
Sharing tab- got unexpected error 5 in call to netsharegetinfo for path
  • And, opt for partial or full sharing according to the business requirements.
  • Lastly, choose to apply and hit the OK button.

Method 7: Install the Reimage Repair Tool

You can make use of the reimage repair tool to eliminate “got unexpected error 5 in call to NetShareGetInfo” if none of the above steps helped. The procedure to install and use reimage repair tool is as follows:

Install the Reimage Repair Tool
  • For this, you need to download the reimage repair tool.
  • After that save this tool on the desktop.
  • Head to the file location
  • And press yes when the prompt displays on the screen.
Reimage repair tool
  • Start the automatic scan, and unmark the checkbox.
  • Choose install to scan tool automatically.
  • Start the repair process.
  • Lastly, reboot the QuickBooks software.

See Also: How to Fix QuickBooks Error Code C=88?

Method 8: Reinstall QuickBooks Desktop

In case an unexpected error has occurred in QuickBooks, you can try fixing it by reinstalling QuickBooks. The steps involved in the reinstallation process are as follows:

Reinstall Your QuickBooks Desktop
  • The below process requires you to press the Windows tab and R tab to open run box and look for appwiz.cpl 
appwiz.cpl - got unexpected error 5 in call to netsharegetinfo for path
  • And then, locate and double-click on QuickBooks to remove it and all of its features from the device. 
  • After that, return to the QuickBooks website to download the desktop application again. 
  • Make sure you are downloading the correct version of the application and perform the steps to reinstall the application. 

Also Read: QuickBooks Desktop 2023 – Pricing, features, and Download

Conclusion!

Towards the end of this segment, we believe that the information shared in above might be of great assistance in eliminating the Status code 5 or system error 5 access denied from its root cause. However, if you continue to face the unexpected error, then in that scenario consulting our QuickBooks tech support team at +1-888-510-9198 is recommended. We are a team of certified QuickBooks professionals who work round the clock in providing immediate support and assistance. Feel free to share your queries and requirements with our team. 

FAQs Related to QuickBooks got unexpected error 5 in call to NetShareGetInfo for path

Got unexpected error 5 in call to NetShareGetInfo for path. What to do?

System error 5 occur if the installation of QuickBooks is incorrect. Or the system shuts down forcibly. You can fix it using the steps below:
1. Recreating user file.
2. Also, creating new user.
3. Using QuickBooks file doctor tool.
4. Further, giving file share access

What is error code 5 in NetShareGetInfo?

This error is basically an unexpected error that can be seen when the installation of QuickBooks itself is incorrect. Or if there are invalid entries in Windows registry.

How do I fix QuickBooks Unexpected error 5?

You can try fixing QuickBooks got unexpected error 5 in call to NetShareGetInfo for path by updating QuickBooks point of sale to the latest release or turning off User account control in windows. Moreover, another fixation for the same can be to run QuickBooks file doctor tool.

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How to Fix Install ABS PDF Driver Issues in QuickBooks Desktop?

How to Fix Install ABS PDF Driver Issues in QuickBooks Desktop?

Ever came across an error when installing the ABS PDF driver? Well, this error might freeze your process when installing QuickBooks desktop. Or it might stop responding when installing QuickBooks desktop. This error can be experienced if there is any system issue or a slow internet connection. The QuickBooks accounting software uses the ABS PDF to print transactions, which makes it important for the component to be installed.
Though the error isn’t a common one, can be fixed using some basic set of steps. To understand how to install ABS PDF driver in QuickBooks, make sure to read this segment carefully. Or you also have the option to consult our technically sound QuickBooks professionals who might help you with the fixation of the error permanently. Get on a call with our team at +1-888-510-9198, and we will help you with the process further.

See Also: How to Setup Intuit GoPayment – Use and Benefits of QuickBooks GoPayment?

What causes QuickBooks installation stuck on installing ABS PDF drive?

Installing ABS Pdf drive to resolve QuickBook Issue

Well, there are certain factors triggering the QuickBooks freezing while Installing ABS PDF driver message or the installer being frozen. Let us have a look:
One of the basic factors can be a slow internet connection.
Another trigger can be if there is any problem with the device itself.

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Steps to fix Error: Stuck on “Installing ABS PDF driver issue…” while installing QuickBooks Desktop

As the error isn’t a common one, there are only a few defined steps that can be followed to install ABS PDF Driver in QuickBooks. In case of any queries, it is suggested to consult a QuickBooks professional. Let us check out the steps involved one by one:


Step 1: Download and install the QuickBooks tool hub

QuickBooks Tool hub Installing to resolve ABS PDF Driver issue


Tool hub can fix some of the major issues in QuickBooks and can be used in this case as well. You are recommended to perform the steps below to download and install QuickBooks tool hub. Let us check it out:

  • The very first step is to close QuickBooks.
  • Once done with that, you need to download the QuickBooks tool hub latest version.
  • Now, save the file where you can spot it easily.
  • After that, open the file that was downloaded earlier.
  • The file should look like QuickBooksToolHub.exe
  • Now, perform the onscreen steps to install the tool hub.
  • Also, make sure to agree to the terms and conditions.
  • Once the install process ends, double click the Icon on the windows desktop for opening the QuickBooks tool hub.
  • Note that, in you are unable to spot the icon, then make sure to search for the same in windows for QuickBooks tool hub and go for the Program.

See this also: How to Create Picklists Using QuickBooks Enterprise Advanced Inventory?

Step 2: Run Quick fix my program from the QuickBooks tool hub

Run Quick Fix My Program to install ABS PDF Driver
  • The very first step here is to go for the Program problems in tool hub downloaded earlier.
  • And then, pick the Quick fix my program.
  • Now, open the Run command.
  • And then press Windows + R keys.
  • The user will now have to enter %TEMP% and hit Enter key.
  • Select the TEMP Folder
  • Search for the Prx_usXXrX or Enterprise_usXXrX folder
    Note: that the X’s on this folder indicates the version, year, and release of the QuickBooks.
  • Moving ahead, open the Third-party folder and also go for ABS.
  • The user is now required to double-click ABSPDF412Setup for running the file.
  • Once you are done with the install process, make sure to open and register QuickBooks.

If the ABS PDF installer continues to freeze or stops responding, then make sure to connect with an IT expert and let the professionals check for the issue in your system.

Read this: How to Integrate PayPal with QuickBooks Online?

Conclusion on ABS PDF Driver issue

Now that you know what steps can be performed in fixing the stuck ABS PDF driver error when installing QuickBooks, it is the right time to perform those steps and get rid of the issue permanently. On the contrary, if you are unable to deal with the issue even after performing the set of steps discussed above, then connecting with a bunch of professionals is the only key to success. You can simply get in touch with QuickBooks support professionals at +1-888-510-9198 and ask them to perform the necessary steps for you in eliminating the issue. We are a team of certified QuickBooks professionals who work round the clock in providing instant QuickBooks Support Services. 

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Read this also: How to Use Undeposited Funds Account to Receive Payments in QuickBooks Online?

Some FAQs on How to Install ABS PDF Driver issue in QuickBooks

What is ABS PDF Driver and how to install it?

ABS PDF Driver is a software component that helps in creating and managing PDF files. It is important because it enables users to convert any document or image into a portable document format (PDF), which is widely used for its universal compatibility and security features.

What are some common ABS PDF Driver issues and how can I resolve them?

Some common ABS PDF Driver issues include compatibility problems with newer operating systems, outdated software, and conflicts with other PDF software. To resolve these issues, you can try updating the ABS PDF Driver software to the latest version or uninstalling and reinstalling it.

What if I still face ABS PDF Driver issues even after trying to resolve them?

If you are still confused about how to install ABS PDF Driver issues even after trying to resolve them, you can contact our toll-free support number +1-888-510-9198 for assistance. Our expert technicians will be happy to help you resolve the issue.

How do I update ABS PDF Driver to the latest version?

To update ABS PDF Driver to the latest version, you can go to the software’s official website and download the latest version. Alternatively, you can also contact our toll-free support number +1-888-510-9198 for assistance in updating the software.

Can ABS PDF Driver issues affect the performance of my computer or the security of my data?

ABS PDF Driver issues can sometimes affect the performance of your computer, but they generally do not pose a threat to the security of your data. However, it’s always a good idea to keep your software updated to ensure optimal performance and security. If you have any concerns about the security of your data, you can contact our toll-free support number +1-888-510-9198 for assistance.