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How to Fix QuickBooks Error 3371 Status Code 11118 (Couldn’t Load the License Data)?

How to Fix QuickBooks Error 3371 Status Code 11118 (Couldn’t Load the License Data)?

Learn the best ways to resolve QuickBooks error 3371: Could not initialize license properties

Technical glitches in QuickBooks are something you cannot avoid. However, these errors can be dealt with by implementing a certain set of steps and procedures. One such error that we are going to highlight in this segment is QuickBooks error 3371 status code 11118. You can at times experience this issue when you activate or open QuickBooks desktop. There can be a few factors triggering such an error in QuickBooks, which we will be elaborating on later in this segment.

Thus, if you are interested, stick around this piece of writing and explore the facts and fixes related to QuickBooks error 3371 and status code 11118. However, in case you are seeking any sort of professional guidance, feel free to ring us up at +1-844-499-6700, and we will provide you with answers to all your queries. Having said that, let us explore what QuickBooks error 3371 is all about.

You may also read: How to Fix QuickBooks Update Maintenance Error 15215?

What is QuickBooks Error 3371 Status Code 11118?

QuickBooks error 3371 is seen when a user re-configures the desktop or activate QuickBooks for the very first time. It also occurs due to missing or damaged company files. A damaged EntitlementDataStore.ecml file can further instigate such an error in QuickBooks. This file is a crucial one as it contains the license properties related to the software. It further displays an error message ‘QuickBooks could not initialize license properties‘ or QuickBooks could not load the license data, when it initially occurs. And when you activate or open QuickBooks Desktop, you see one of these error messages –

Could not initialize license properties. Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error 3371, Status Code -11118] QuickBooks could not load the license data. This may be caused by missing or damaged files.

Could not initialize license properties. [Error: 3371, Status Code -1] QuickBooks could not load the license data. This may be caused by missing or damaged files.

QuickBooks Error Code Code 3371 - Screenshot
“Error: QuickBooks could not load the license data. This may be caused by missing or damaged files. For troubleshooting steps, note the error and type the following in a web browser window: QuickBooks/support/register.html or www quickbooks com support register html
  • When you click on OK, it will display another dialog box: It will be showing QuickBooks Fatal Error with the following message.

  The image shown below is similar to what appears on your desktop.

QuickBooks Error 3371 status code 11118
QuickBooks has encountered a problem on startup. This may be due to an invalid software license. Insert the QuickBooks CD into your computers and then reinstall the software. If you encounter the problem again, contact Technical Support.
  • Now, when you click on OK again, it will just close the window. We know it’s a frustrating error and you may get into trouble while opening QuickBooks.

Read Also: How to Fix QuickBooks Error Code 3003?

Causes of QuickBooks error 3371 status code 11118

Intuit has made it compulsory to have license information saved on your hard drive. By chance, if that information, file, or license data gets damaged, corrupted or missing then you can encounter QuickBooks error code 3371. This also occurs in the process of cloning data on the C:/ drive to another hard disk. Therefore, it becomes mandatory to re-type your license information to get this issue solved.

There can be a bunch of factors causing this issue in QuickBooks. Out of which the common ones are listed below:

  • The file or component required by QuickBooks Desktop to run it is either damaged or missing.
  • Due to Qbregistration.dat: This installation file contains your license information. Intuit searches for this particular file every time it is active. By any means, if the file is not working properly or is damaged, QuickBooks Desktop will not open.
  • Damaged MSXML component: MSXML is an essential component that is provided by Microsoft. It is needed by QB desktop to run on your system. This component helps QuickBooks Desktop to retrieve the information in the QBregistration.dat file allowing QB to open. If this is damaged, it can cause difficulties in accessing this accounting software.
  • Interruption of Anti-Virus: The Outdated Windows OS or an anti-virus program that quarantines some QuickBooks Desktop files.
  • Right Networks and QuickBooks Enterprise with WebConnect users: QB users may also experience this issue if they are opening the company file without saving it first. They must first save the file before importing the .QBO file.
  • This may happen while you try to open the file without saving it. Thus, save the .QBO file before you import it.
  • You can further experience QB error 3371 status code 1 if the connection has been lost to QuickBooks company file

There are some important points that you should take note of:

  • Your QuickBooks installation process can fail or get damaged if the latest windows updates are not installed in your system. Thus, you must ensure that the latest version is up to date.
  • If you are facing all the same errors even after following all the solutions. Then you need to work with a qualified IT professional or you can contact Microsoft support to resolve your queries related to the Windows Operating System.

You may also see: Steps to solve QuickBooks reporting problems?

Signs and Symptoms of QuickBooks 3371 Status Code 11118

Identifying the issue becomes easy with the help of the below signs and symptoms:

  • The system experiences frequent freezes.
  • You can further experience QuickBooks error 3371 status code 11103, if your software crashes whenever you try to open it.
  • If you see any issue with the HTML file, then experiencing such an error is possible.
  • Another sign for such an error can be if you are unable to open the company file in QuickBooks.
  • You can identify this issue if you find it difficult to complete the cloning process from C:\ drive to another new hard drive.

Steps to Troubleshoot QuickBooks Error 3371 Status Code 11118

This Infographic will help you to understand shortly all about the QuickBooks Error 3371 Status Code 11118 or QuickBooks error 3371 status code 11104. However, you can also check the below given steps in order to solve this error swiftly.

How to Fix QuickBooks Error 3371 (Infographic)

See Also: How to Fix QuickBooks Error Code 3140?

The following are the effective solutions to resolve QuickBooks error code 3371. Let us explore them one by one:

Solution 1: Update your Windows OS

Windows Update Screen

Important Note: If the latest Windows updates are not installed, QuickBooks Desktop installation can fail or become damaged. Thus, it is crucial to ensure that the windows operating system is updated to the latest release.

Below are the steps that you can follow for the Windows update:

  • Click the ‘Windows logo‘.
  • Select ‘All Program‘ and click ‘Windows Update‘ option.
  • After installing the updates, just click Install QuickBooks‘.

In most cases, after following the first method the error gets resolved. However, if the error still persists then we recommend you to continue with the measures discussed below.

You may also like: How to Fix QuickBooks Error Code C=343?

Solution 2: Delete the ECML file and Rename Entitlement file

The symptoms usually arise and when a user will open company file in QuickBooks accounting software, it fails to open it & resolves when attempting by repairing or installation fails due to improper method. It promptly asks for a mysterious html file. You can try fixing the error 3371 QuickBooks using the steps below:

  • On your keyboard, hold down the Windows key + R key to run the file. It will open a Run window.
Windows + R Keys
  • In that window type or copy C:\ProgramData\Intuit\Entitlement Client\v8 and then enter it there (or the appropriate location on your system where QuickBooks saves entitlement information)
Fix Error 3371 - Entitlement Client
  • Then click on the OK key. This will open Window Explorer at that location.
  • You can now easily locate the ecml file.
  • Once done with that, right-click on it and now select the delete option to resolve the error 3371
  • Close this window and then try to re-run your QuickBooks software.
  • You will be asked to register the product again, if you failed to do so.
Fix Error 3371 - Entitlement Client 2

Windows XP:

The steps for windows XP user differ. Thus, make sure you perform the right set of steps:

  • Click ‘Start‘ and choose ‘Run option.
  • Then type the following command into the ‘Open field:
  • C://Documents and ‘Settings All Users‘ Application DataIntuitEntitlement Clientv2

(Please note that you may have more than one ā€˜Vā€™ folder, so it is better to look for the current one)

Solution 3: Install latest windows updates

Updating windows to the latest release is something that can fix the issue for you. Thus, try performing the below steps and update your operating system to the latest release.

  • First of all, click on the Start key button.
  • After that choose all programs and then update your windows.
  • Then hit a click on the update option and click on it to check for latest updates.
Update the Windows 10 (Check for updates)
  • After getting a successful update, you need to reinstall your QuickBooks once again.

After attempting all the actions discussed above, you should have resolved the error. Incidentally, if the trouble still exists, do the steps below.

clean install tool in quickbooks

Read Also: How to Fix QuickBooks Error Code C=272?

Solution 4: Download QuickBooks tool hub and use Quick fix my program

QuickBooks Tools Hub
  • Under this process, you need to first close QuickBooks desktop.
  • Further, download the QuickBooks Tool Hub on your system
  • The next step is to select Quick Fix My Program option
  • Followed by selecting installation issues and look for Error 3371 to fix the error
Run Quick Fix My Program
  • Once done with that, click on OK tab.
  • The last step is to open the QuickBooks and open the data file

This tool will automatically resolve license, validation, and registration errors in QuickBooks desktop to recreate the damaged file.

Solution 5: Run QuickBooks install diagnostic tool from tool hub program

Choose QuickBooks Install Diagnostic tool
  • Now let the tool run it and wait for few mins
  • Once the tool finishes reboot your computer

See this also: How to Fix QuickBooks Error Code 15218?

Solution 6: Manually resolve this error

For resolving the error, just follow the below steps:

Solution 7: Clean System Junk Files

Clean Your Systems Junk Files - QuickBooks error code 3371
  • You need to first access the file explorer and select This PC.
  • Once done with that, select properties tab.
  • After that, click on the disk cleanup.
disk cleanup - QuickBooks error 3371 status code 11118
  • And select the option to clean system files.
  • You now have to click on ok tab and select delete files option.
  • Moreover, you can manually clean temporary files in your system by adhering to the steps.
  • Access the run window by pressing win + R.
  • You now have to type %TEMP% in the box and click on the enter tab.
Clean temp files - QuickBooks error 3371 status code 11118
  • Once done with that, the folder with the temp files will open.
  • You will further have to press ctrl + A and select all the files and click on the Delete tab to remove all the temporary files.

Solution 8: Run 3371 Error fix from Tool Hub

Just in case you have already downloaded the tools hub program, you can directly get access to the 3371 error fix program. The steps involved in fixing the QuickBooks error 3371 status code 1 using this tool are:

  • The first step is to double click the QB Tool Hub icon on the windows desktop to open it.
  • After that, select the installation issues tab.
Installation issues tab - 3371 error in QuickBooks
  • Select the 3371-error fix.
  • And further click on ok tab and launch QuickBooks.
  • Open the data file and inspect whether the error is resolved or not.

Read Also: How to resolve QuickBooks error code 1935?

Winding Up!

I hope the above given steps are beneficial for you and you have now successfully resolved QuickBooks error 3371 statuscode 11118. However, if still the error persists or you are not able to use your software, then seek professionals help directly by contacting our QuickBooks premier support team at +1-844-499-6700. Our experts and certified professionals will help you in fixing the error without any further hassle. Thus, do not hesitate to call us anytime. Our team will be happy to help you!

 

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Some FAQs Related to the QuickBooks error 3371

What is QuickBooks Error 3371 Status-Code 11118 and what causes it?

QuickBooks Error 3371 Status-Code 11118 is a common issue that occurs when users try to activate or open their QuickBooks Desktop software. This error is typically caused by corrupt or missing files that are important for QuickBooks licensing, such as entitlementDataStore.ecml. A possible reason for this could be improper shutdown, system crash, or outdated Windows operating system.

How can I fix QuickBooks Error 3371 Status-Code 11118?

To resolve QuickBooks Error 3371 Status-Code 11118, you can try the following steps:
a. Update your Windows operating system to the latest version.
b. Delete the EntitlementDataStore.ecml file and re-register QuickBooks.
c. Run the QuickBooks Install Diagnostic Tool.
d. Reinstall QuickBooks Desktop using a clean install process.

Can I contact QuickBooks support to get assistance for Error 3371 Status-Code 11118?

Yes, you can reach out to our QuickBooks support team for assistance with resolving Error 3371 Status-Code 11118. Simply dial our toll-free number +1-844-499-6700 to get in touch with our expert technicians who can guide you through the troubleshooting process.

Is my company data at risk due to QuickBooks Error 3371 Status-Code 11118?

QuickBooks Error 3371 Status-Code 11118 is primarily related to licensing and activation issues, so your company data is generally not at risk. However, it’s always a good idea to create regular backups of your company file to ensure data safety in case of unexpected issues.

Can I prevent QuickBooks Error 3371 Status-Code 11118 from happening in the future?

While it’s not possible to guarantee that QuickBooks Error 3371 Status-Code 11118 will never occur again, you can take some preventive measures, such as:
a. Keep your Windows operating system up-to-date.
b. Use reliable antivirus software to protect your system from potential threats.
c. Regularly back up your QuickBooks company file.
For further assistance or more information, feel free to call our toll-free number +1-844-499-6700. Our expert technicians are available to help you with any QuickBooks-related issues you may encounter.

How to Fix QuickBooks Error 6000 83 while restoring your company file?

How to Fix QuickBooks Error 6000 83 while restoring your company file?

QuickBooks error 6000 83 usually occurs when QuickBooks tries to access the company file. This particular error basically belongs to the 6000 series error and is usually associated with the company file. It is possible that the user might come across this issue while attempting to open, restore or back up the QuickBooks Company file. To help you understand this error better and fix the issue permanently, here we are with this segment sharing what causes and fixes QuickBooks error code 6000 83. Thus, stick around this segment carefully or you can seek help from certified professional & experienced QuickBooks technicians, by calling our QuickBooks technical support at +1-844-499-6700. All your queries will be answered immediately by our technical sound QuickBooks ProAdvisors.

See Also: How to Fix QuickBooks Error Code C=343?

What is QuickBooks error 6000, 83?

QuickBooks error code 6000 83 is a 6000 series error related to the company file. It appears on the screen with a warning message: An error occurred when QuickBooks tried to access the company file. Please try again. If the problem persists, contact Intuit Technical Support and provide them with the following error codes: (-6000, -83).

Or

You do not have sufficient permissions to the specified folder. To use QuickBooks in a multi-user environment, you must have read/write access and create/delete rights to the folder where the company file is stored.

quickbooks error message 6000-83 screenshot
quickbooks error message 6000-83 screenshot

What May Cause QuickBooks Error 6000, 83?

Check out the possible reasons due to QuickBooks Error -6000, -83 appears: –

  • This error can also appear if you are using a non-U.S. or non-Canadian version of Windows. Or if you are having a ā€˜Regional Language Settingsā€™ option in Windows which is set to some other language apart from English.
  • The file extension is incorrect.
  • When there is an Incomplete QuickBooks installation
  • Insufficient access to the network server, QBDataServiceUserXX, or Windows admins.
  • There is any damaged company (.qbw) file
  • Damaged or corrupted QB company file or the shared folder.
  • If multiple systems attempt to host the QB Company file.
  • When you try to convert the QB Company file of earlier version over a network.
  • It could be possible that the file extension may be in the format of .qbm or .qbw.adr.
  • The hosting is enabled on both servers and at least 1 workstation (incorrect) instead of only the server (correct)

On the Linux servers:

  • If there is no qbdir.dat file exists or if the qbmonitor is not monitoring the QuickBooks Company file in the directory.
  • If the system is being unable to ping the name of the server.

Also see: How to Fix QuickBooks Runtime Error?

Steps to Fix QuickBooks Error Code 6000, 83

The troubleshooting steps depend on the action performed when the error occurs. Please select from the under given situation & pursue the suggested troubleshooting steps.

Condition 1: Open the QuickBooks company file stored on a Windows Server

You may find that copying QB company file to the computer during error fixation is more efficient than resolving it on the network. Once the trouble fixed, copy the QB file back to its original network location.

Solution 1: Use the QuickBooks File Doctor to fix the error

Intuit QuickBooks File Doctor tool - Screenshot

Use the QuickBooks File Doctor to resolve the QB company file or network related issues.

  • Firstly download the QuickBooks file doctor tool from here
  • Install and run this file doctor tool on your system.
  • This toll will automatically scan the server errors and resolve them automatically.
  • Finally restart your computer system once.

Solution 2: Turn off hosting on all Workstations that Access the file Over the Network

If you’re using the QuickBooks desktop on more than one system, configure only one of them to host the QB company file.

Follow these steps to turn off hosting on all workstations.

  1. Open the QuickBooks Desktop. Choose the ā€œFileā€ icon, & then select the ā€œUtilitiesā€ tab.
  2. From the list, if you see:
    • Host Multi-User Access ā€“ The computer is not hosting the QB company file & you can go to the next system.
    • Stop Hosting Multi-User Access – Select that option, then:
      1. In the ā€˜Stop hosting multi-user Accessā€™ window, click on the ā€œYesā€ icon.
      2. In the ā€˜Company file must be closedā€™ window, click on the ā€œYesā€ icon to continue & go to the next computer.

Read also: How to Resolve QuickBooks Error 16638 85757? 

Solution 3: Manually fixation of Error 6000, 83

You can see the manual troubleshooting steps that QuickBooks File Doctor automatically performs in Solution 1. You are supposed to utilize the following solution steps if the QuickBooks File Doctor is unable to run successfully on the system.

In case, you prefer a manual solution then update the QuickBooks to the latest release.

Configure QuickBooks files for the firewall or anti-virus

Note: Intuit does not endow support service for firewall associated issues.

  • See the Configure of Firewall & Internet security settings for QuickBooks Desktop updates and also network access to view the exceptions needed.
  • Pursue the instructions from the firewall maker’s website to configure the firewall to allow Internet access to the QuickBooks files on the entire system.
Verify the permissions to access the QB company file
  • To confirm that permissions arrange correctly, see the Setup folder(s) and file(s) permissions to share the QuickBooks company files.
  • If you want to place permissions, go to the ā€˜Set Windowsā€™ access permissions to share QB company files.
Scan the QuickBooks company files

You want to scan the complete folder where the QuickBooks company file(s) are situated or stored to create the ā€˜Network Descriptorā€™ file(s) with .nd extension. The *.nd extension file(s) stores the details/informationā€™s about the system where the file(s) are hosted.

  • Click on the ā€œWindowsā€ or ā€œStartā€ menu.
  • Select the ā€œProgramsā€ icon, choose the ā€˜QuickBooksā€™ & hit onto the QuickBooks Database Server Manager (QBDSM).
  • Go to the ā€˜QuickBooks Database Server Managerā€™ screen, hit onto the ā€œAdd Folderā€ icon and search the folders that contain QB company file(s).
  • Once all QB folders are added, hit onto the ā€œScanā€ icon.
  • Under the ā€˜QuickBooks Company Filesā€™ option, you will see the data files.
  • Browse to each & every folder that contains QB company files. Then, ensure that the .qbw, .nd file was created or build for each of the QB company data file(s).
Check the hosting on the computers

If you are using the QuickBooks Database Server Manager (QBDSM) on the server in the network environment, then the server computer supposes to be the only computer with the hosting feature turned on.

Turn on the hosting on the server computer and scan the QB company files.

  1. Open/access the QuickBooks application, then go to the ā€œFileā€ option and choose the ā€œUtilitiesā€ tab.
  2. From the list, if you notice:
    • Host Multi-User Access: It simply means that the system is not hosting the QB company file. Thus, you suppose to use the next system.
    • Stop Hosting Multi-User Access: Choose this preference, then:
      1. Go to the ā€˜Stop hosting multi-user Accessā€™ screen, and then hit onto the ā€œYesā€ tab.
      2. Close the company file window, and then hit onto the ā€œYesā€ to continue & later, go to the next computer.
Server
  1. Press onto the ā€œTaskbarā€ window & choose the ā€œTask Managerā€ tab.
  2. Go to the ā€˜Image Nameā€™ column, search for the QBDBMgrN.exe. (Go to the column heading to alphabetize the list.)
  3. In case, you don’t see the QBDBMgrN.exe on the list, ensure that the QuickBooksXX service is on the system:
    • Log in the system as a Full Administrator. (Contact the system administrator to log in as full admin.)
    • Hit onto the ā€œStartā€ or ā€œWindowsā€ tab & choose the ā€œRunā€ tab. Go to the ā€œOpenā€ section, and type in the services.msc, and then tap on the ā€œOKā€ tab.
    • Locate the service given below for the corresponding QuickBooks Desktop version:
      • QB version 2020: QuickBooksDB30
      • QuickBooks 2019: QuickBooksDB29
      • QB version 2018: QuickBooksDB28
      • QuickBooks 2017: QuickBooksDB27
      • QB version 2016: QuickBooksDB26
    • Ensure that you choose the Automatic startup type & also the service started currently
      • If the service is not yet started, then perform right-click on it & choose the ā€œStartā€ tab.
      • In case the startup type isnā€™t Automatic and then performs double-click on the service. In the Startup type drop-down, choose the ā€œAutomaticā€ option.
    • Go to the QBDBMgrN.exe file in a row; confirm that the ā€œUser Nameā€ column entry is correct
      • If the QuickBooks 2018, the entry should be QBDataServiceUser28
      • In the QuickBooks 2017, the entry should be QBDataServiceUser27
      • If the QuickBooks 2016, the entry should be QBDataServiceUser26

Read Also: How QuickBooks helps you to grow your business?

Open/access the QB company file from a different location

  1. Use host computer to open/access the QB file.
    • Navigate to the systemwhere the QB company file is saved /stored.
    • In case, the only system that stored or installed the Server is hosting computer, then move to the ā€˜Copy fileā€™ option to some other location.
    • Open the QuickBooks Desktop application and also the QB Company file that receiving the error warning message.
      1. If you are capable of opening the QB company file from this system, then check the QB company file.
      2. If you are unable to do so, then proceed with step B.
    • In case, you are getting instructions from QuickBooks to rebuild the QB company file, then go ahead and do it.
    • Note: In case, QuickBooks Desktop application identifies no issues/problems with the QB company file, and the error or issue persists, then you should proceed with Step B.
  2. Copy the QB file to other location.
    • Open/access the folder that stores/contain the QB company file.
    • Perform right-click on the ā€˜filenameā€™ & then choose the ā€œCopyā€ tab.
    • Perform right-click on the empty area on the desktop screen & choose the ā€œPasteā€ option.
    • Turn-on the QuickBooks Desktop application & then, open the QB company file on the desktop.
    • Note: If you experience the QB error warning message, it means that the QB company file might be distorted /damaged. In such a case, you have 3 options:
      1. Restore the QB company file backup.
      2. Recover the lost QB data with the help of ā€˜QuickBooks Auto Data Recoveryā€™.
      3. Send the QuickBooks company file to the QuickBooks Data Recovery Team. To request the QB data recovery service from the official Intuit Data Services, you must get in touch with the technical support. (Fees may apply.)
  3. If the QuickBooks company file opens successfully, copy the QB file(s) back to its original location.
  4. Note: Ensure the original QB Company file name renamed before copying the file that freshly opened from the computer. Make sure that you do not paste new QB company file over the existing QuickBooks company file.
    • Open/access the folder(s) that contains the original (damaged) QB company file, and then rename the file by adding OLD or DAMAGED at the beginning of the file name.
    • For Instance: If the original QB company file name was ā€˜CompanyFileā€™, rename this file as OLD_CompanyFile or DAMAGED_CompanyFile.
    • Close the QuickBooks application.
    • Copy/replicate the QB company file(s) from the computer and then paste the same file(s) to the folder where it initially saved/ stored.
    • Open the QuickBooks application & open the QB company file from its initial location.

Read Also: How to Fix QuickBooks Point of Sale Error 175305?

Solution 4: Edit the hosts file

Edit the Windows hosts file(s) on the desktop with the correct IP address & Windows Server name.

Note: Hosts files generally deal with Static IP addresses. If the network is utilizing the Dynamic addressing, this might create problems if the server is rebooted and acquires a different IP address than configured in the Hosts file.

The Windows server should be configured to maintain the same address for the network at all the times.

  1. Firstly Close your QuickBooks desktop.
  2. Now select the Start menu and Computer, on the server
  3. Then go to:
    • C: \ Windows \ System32 \ Drivers \ Etc
    • C: \ Windows \ Syswow64 \ Drivers \ Etc
  4. After that double-click the hosts file option.
  5. Choose Notepad to select a program to open up with.
  6. You need to Enter the IP address followed by Computer name server will have workstation IP and computer name while workstation will certainly have Web server IP and also computer name.
  7. When entering these details, just use the Tab key instead of the space bar to different IP address and computer system name.
edit the hosts file to fix quickbooks error 6000 83
Editing the hosts file – Screenshot

Read Also: How to Resolve QuickBooks Error Code 15203?

Condition 2: Open the QuickBooks Company file stored on a Linux server

Tips to Remember: The solution mentioned below for (QuickBooks Error 6000 83) must be performed by the system administrator with good knowledge of operating the Linux operating system. Also, he/she supposed to have complete insight of network operations and permission to install properly while configuring the QuickBooks Enterprise Solution Linux Database Server Manager.

Solution 1: Check the Connection

Edit host file - QuickBooks error code 6000 83
  1. In the ā€˜Initord.confā€™ File configures the Linux Database Server Manager to identify the directory. Later, on the Windows client, you are supposed to restart the QuickBooks Enterprise Solutions application.
  2. Ping the server:
    • On the keyboard, hold the ā€œWindows + Rā€ key simultaneously to open/ access the ā€˜Runā€™ window.
    • Type-in the ā€˜CMDā€™ and later, hit onto the ā€œOKā€ tab.
    • Go to the command prompt, type-in the Ping (Name of Linux Server) & hit the ā€œEnterā€ tab.

Solution 2: Edit the hosts file

Use the IP address & Linux server name to ā€˜Editā€™ the hosts file from the workstation.

Case Sensitive Linux File System

Ensure that you are using the right case while specifying the QB Company file name that you desire to open/access via Windows client. For instance, if you state the company B instead of company b, Windows can open/access the Linux server but the database will unable to access/open the QB file.

Edit the Host File in QuickBooks - error code 6000 83
  • Shut-down the QuickBooks Desktop application.
  • On the keyboard, hold the ā€œWindows + Eā€ key simultaneously to open/access the ā€˜Computerā€™ window.
  • In the Local Disc, navigate to (ā€˜C ā€™ => ā€˜Windows folderā€™ icon => ā€˜System32 folderā€™ tab => ā€˜drivers folderā€™ tab => etc. folder.
  • Use ā€˜Notepadā€™ to open/access the hosts file.
Edit host file
  • Once the last IP address listed, edit or add the IP address of the server.
  • Hit onto the ā€œTabā€ key, and then type in the server name.
  • Save the file, and then open/access the QuickBooks & QB company file.

See Also: How to Fix QuickBooks Error Code 15218?

Condition 3: You were creating a backup

In case you see such an error when creating a backup, then here is what can be done to rectify it. It should be noted that, if you store the company file on a server, then move it to the local hard drive. After you are done with the fixation of the error, you need to move the company file back to the server. In case you use Intuit data protect, you can reach out to our professionals for assistance.

  1. Initially, you need to close QuickBooks on the server system, the one that hosts the company file.
  2. After that, move to the file menu and choose Quit QuickBooks desktop.
  3. Once done with that, open the Windows start menu.
  4. You now have to type File Explorer into the search bar and further open File Explorer.
  5. The next step is to choose my computer from the navigation bar.
  6. Choose C drive
  7. And further, right-click on the screen and choose the new tab and also the folder to create a new file folder.
  8. Assign it a name as QB Test Folder.
  9. You now have to carry out the steps to create a backup company file. When QuickBooks asks the location to save the file, save it in the folder created in the steps above.
  10. Now, perform the steps to restore the company file using a new backup.

In case you do not see error 6000 83, then start using your backup as the main company file. Do not use old company files anymore. Rename it, to avoid accidental use.

Condition 4: Restore QuickBooks Company file

The another good method to resolve QuickBooks Error 6000 83 is restore QuickBooks company data file.

Solution 1: Change/Alter the QuickBooks file extension

Whenever you try to restore a QB company file, it will create a QB company file with a .qbw extension as a suffix. If the backup procedure creates a QB file with either a .qbm or a .adr extension, then you must rename the QuickBooks file extension to .qbw & try to open/access the renamed QB file. For instance, rename the ā€˜My Company Name.qbmā€™ to ā€˜My Company Name.qbwā€™.

Note: If required, alter the system Windows settings, this will enable you to see QB file extensions.

  • Go to the QuickBooks Company file, and then hit onto the ā€œF2ā€ key to open/access the Product Information screen.
  • Under the ā€œFile Informationā€ field in the ā€œLocationā€ section, highlight & copy the file location and then paste it on the system notepad.
  • In case, you are using the QB multi-user environment then shut-down the QuickBooks application on all the computers utilizing the QB Company file(s).
  • Perform right-click on the ā€œWindowsā€ or ā€œStartā€ icon and then click on the ā€œExploreā€ tab. Go to the QB company file location as you noted in step 2.
  • Perform right-click the ā€œFile Nameā€ tab & then choose the ā€œRenameā€ option.
  • Enter the new QB company file name & then hit onto the ā€œEnterā€ tab.

Note: If prompted to verify that you rename the QB file, confirm that you had type-in and saved the new QuickBooks filename correctly. Finally, click on the ā€œYesā€ tab.

See Also: How to Fix QuickBooks Payroll Update Error 15243?

Solution 2: Verify the problem associated with QB file name & file path

QuickBooks application searches for the full QuickBooks file name & path while backup restoration. Always avoid very long paths & special characters:

  1. Acceptable: C:\Users\Fred\My Documents\QuickBooks data\Company Name.qbw
  2. Not acceptable: Business\Fred\Fred’s Documents\My Business $.Business – The quotation mark (‘) and the dollar sign ($) are special characters. The Fred’s Documents folder and the My Business $.qbw file should both rename.

Note: If you need to restore your backup to a network location, restore it to your computer first. Once the backup restored, copy the restored file to the network location.

  • In the ā€œFileā€ menu, select the ā€œOpen or Restore Companyā€ tab.
  • Choose the ā€œRestore a backup copyā€ option and then click on the ā€œNextā€ tab.
  • Choose the ā€œLocal backupā€ option & hit onto the ā€œNextā€ tab.
  • Browse to the backup QuickBooks file [Companyname].qbb, and then choose the ā€œOpenā€ tab.
  • Go to the ā€˜Open and Restore a Companyā€™ screen, then hit onto the ā€œNextā€ tab.
  • Go to the ā€œSave Company Fileā€ screen; eliminate any special characters or spaces mentioned in the ā€œFile Nameā€ section, then choose the ā€œSaveā€ tab.

Note: If QuickBooks file is on a mapped network Drive, then try to open/access it by using the UNC path (or reverse, switch from allocated to UNC path).

See also: How to Fix QuickBooks Payroll Update Error 12152?

Winding Up!

Hopefully, this segment might turn out to be helpful for you and you have successfully resolved your problems accurately. However, the steps are a little bit technical and it might be possible that these steps might not help out in your case. Also, there is a possibility you couldn’t perform the above steps accurately.!

Well in this scenario you don’t need to worry, you can contact our QuickBooks customer support team immediately for help. Feel hassle free to dial our toll-free number .i.e. +1-844-499-6700 to resolve QuickBooks Error 6000 83 with 100% success rate.

 

Some Common Questions Regarding QuickBooks Error 6000 83:

What is QuickBooks Error 6000 83, and why does it occur?

QuickBooks Error 6000 83 is a common error code that appears when users try to open, restore, or backup a QuickBooks company file. It usually indicates a file access issue, which can be caused by a variety of factors, such as network connectivity problems, incorrect folder permissions, damaged company files, or interference from antivirus software.

How can I fix QuickBooks Error 6000 83?

The solutions for QuickBooks Error 6000 83 can vary depending on the underlying cause of the error. Some common troubleshooting steps include running the QuickBooks File Doctor tool, verifying file permissions and network connectivity, disabling antivirus software temporarily, restoring a backup of the company file, or seeking assistance from a QuickBooks expert. However, it’s important to note that some causes of the error may be more complex and require advanced technical knowledge.

Can QuickBooks Error 6000 83 be prevented in the future?

While there is no foolproof way to prevent QuickBooks Error 6000 83 from occurring, there are some best practices that can minimize the risk of encountering the error. These include regularly backing up QuickBooks company files, ensuring that all network connections are stable and secure, setting appropriate folder permissions, avoiding using special characters in file names, and keeping QuickBooks and antivirus software up to date. Additionally, it’s important to maintain good communication with your IT team or QuickBooks support provider to promptly address any issues that may arise.

 

Other Related Articles to Read:

Whatā€™s Better for Your Business, Weekly Payroll or Monthly Payroll?

How to Resolve QuickBooks Error 6129?

QuickBooks Unable to Display Accountantā€™s Changes

How to Fix QuickBooks Error Code H505?

How to Fix QuickBooks Error Code H505?

Often when you try to switch to multi-user mode, you might come across an error message i.e., QuickBooks error code H505. This error basically indicates that something is blocking the multi-user connection to the server. QuickBooks error H505 basically belongs to the H series error and is a network issue. It shows up on the screen with a warning message stating:

Error Code: H505
Error Description: This company file is on another computer, and QuickBooks needs some help connecting.
quickbooks error code 505 - screenshot

If you are also facing this error then this post can be of great help to you. However, if you are seeking expert assistance or professional guidance, then in that case you can make a call at our toll-free number i.e. +1-844-499-6700. Our QuickBooks desktop support team will help you in fixing the issue in the best possible way.

You may also read: How to resolve QuickBooks Error 6000?

What is QuickBooks Error code H505?

QuickBooks Error code H505 appears when the user tries to get the company files or data on another computer & that computer does not have proper establishment setup or the computer requires additional installation or setup. The H series errors are related to the hosting settings problems. This error code appears on the screen, due to one or more of the user’s computers being set to be the QuickBooks server. It should be noted that the user’s computers can function in multi-user mode, but only the server is compatible with Word in that way, i.e. system that hosts the company files, should be the only machine configured to act as the host.

You may also like: Easy ways to resolve QuickBooks Error 1935

What Causes QuickBooks error code H505?

Check out the list of reasons for QuickBooks Error code H505:

  • Firewall blocks the incoming and outgoing communication to the company file
  • Hosting configuration settings are improper or incorrect
  • QuickBooks files/folders cannot be scanned with the Database server on the server
  • Damaged, missed, or incorrect .nd file
  • When QuickBooks cannot trace the IP address of the computer
  • When the QuickBooks DBXX service is not running
  • Incorrect DNS settings

Signs and Symptoms of QuickBooks Error H505

  • The very first symptom can be that multi-user mode cannot be used.
  • Also, the QuickBooks program window gets crashed
  • The system crashes again and again
  • Or Windows might become unresponsive and freeze periodically
  • User fails to open the QuickBooks company file stored on the server
  • Error code H505 flashes on the screen
Error code H505- screenshot

Read Also: How to resolve QuickBooks error code 3003?

Steps to Fix QuickBooks Error Code H505

Try the below steps to resolve the QuickBooks Error Code H505:

Solution 1: Use QuickBooks File Doctor

Download the QuickBooks file doctor tool - Screenshot

Simply, download & run the QuickBooks File Doctor on the server. This will remove all the H ā€“ series & multi-user errors automatically. If the QuickBooks Error Code H505 persists, then apply the solution 2.

  • Start the procedure of downloading the QuickBooks tool hub program from the official Intuit website
  • Later on, save the downloaded file on the computer and perform on-screen instructions to install it
  • After downloading, make sure to open the tool hub by double-clicking the newly created icon to launch the tool.
  • The user is then required to check that the QuickBooks desktop is installed on the server system and the network is accessible
  • After the tools hub is open, you need to click on the company file issues tab
  • And also choose run QuickBooks file doctor from the onscreen available options
  • Select the company file that you want to diagnose and repair

Note that you can also directly download the QuickBooks file doctor tool and run the program on the server. The file doctor tool can fix the multi user error and this will free up the H series errors completely.

Solution 2: Verify services & hosting

Step 1: Firstly, You need to Verify the services

Verify the QuickBooks Services - Screenshot

Here’s how

  1. Make sure that the QuickBooksDBXX & QBCFMonitor services are running:
    • Hit the ā€œWindowsā€ or ā€œStartā€ button
    • Insert the key “Window+R” keys
    • In the run box, enter “MSC” & press “Enter” tab
  2. In the service window, search for “QuickBooksDBXX service
  3. Possibly, the QuickBooksDBXX service is not visible:
    • Confirm that the Database Server Manager is installed on the server
    • Open the QuickBooks, if the user runs the full program on the server. In the end, make sure that the hosting is enabled by verifying it
  4. Open the “QuickBooksDBXX” service and confirm that startup type & service status has begun
  5. Hit the “Recovery” tab
  6. Save the changes

See Also: What is QuickBooks error code 15271?

Step 2: Verify the hosting

Verify hosting data
  • Open “QuickBooks” on each hosting computer
  • Go to “File“, then “Utilities
  • If you can see the “Host Multi-User Access” on the list. This simply means that the computer is unable to host the file.
  • If you can see an option like “Stop Hosting Multi-User Access“, choose it
Stop Hosting Multi-User Access - Screenshot
  • Go to the “Company
  • Choose the ā€œFile Must Be Closed windowā€
  • Click ā€œYesā€

Read it also: How to Resolve Unrecoverable Error in QuickBooks Desktop?

Solution 3: Editing the host file

Edit the Host File in QuickBooks - Screenshot
  • The very first step is to press the “Windows + R” keys together to open the “Run window
  • And then, type in “cmd”, along with that hit “Enter” to open the Command Prompt window
  • The next step in the process is to type “ipconfig/all” and then hit enter to run the command
  • The last step in this process is to write down the “Hostname and IP Address” somewhere. The user will have to repeat the process for all the systems having multi-user setup.

After that, edit the Windows Hosts file:

  • Now, the user needs to “shut down QuickBooks” and then move to the “start menu
  • After that move to “This PC” and make sure to access: “C:\Windows \ System32 \ Drivers\ Etc or C:\Windows \ Syswow64\ Drivers\Etc“.
  • The next step is to follow the hidden files and folders, in case the user is unable to find the Windows folder in This PC.
    • Click on the “View tab” and then click on “Hidden items”. The user will be able to see the hidden files
    • And then right click on the host file and then choose “Open” with and open it with Notepad
    • The next step is to fill in the IP Address and Computer Name. When the user enters the details, the user needs to use the Tab key, rather than the spacebar to put spaces between the IP address and system name
    • The last step is to save the changes and then reopen QuickBooks in multi-user mode

Solution 4: Create a new folder for the company file and enable access to company file

  • The very first step is to create a new folder in the hosting computer
  • And then, make sure that the Windows getting entry permissions to the company file
  • After that copy the qbw file into the new folder
  • The last step is to multi-user mode and also open the company file to complete the process

Read Also: Cannot Open QuickBooks Portable Company File ā€“ How to Fix It?

Solution 5: Check the services on the server

  • The very first step is to open the windows tab and the start menu on the server system
  • After that enter run to open run tab
services.msc in QuickBooks
  • The next step is to type in services.msc into the run tab and then hit enter tab
  • Double click the QuickBooks DBXX
  • And select the automatic tab for the startup type
Verify QuickBooks services - QuickBooks error H505
  • The user should then ensure that the service status is either running or started
  • And select start tab
  • Hit the recovery tab
  • And also choose restart the service from each of these drop down menu: first failure, second failure, and subsequent failure
  • Go for the apply tab and also click on ok tab to save the changes
  • The last step is to end and repeat the steps for QBCFMonitorService

Solution 6: Configure firewall port settings

If you continue to come across the same issue again, then you simply can configure firewall ports for QuickBooks using the steps below:

  • The first step is to open the run box by clicking windows +R keys
Windows R keys
  • After that, use the run command to access the control panel
  • You just need to type the command in the run box and click on enter tab
  • Once done with that, in the control panel, select the system and security tab
  • Also, open Windows firewall and network protection
Windows firewall - QuickBooks error code H505
  • You are now required to click on the advanced settings option and also select the inbound rule
  • The user will then have to select a new rule
  • Also, select a port and click on the next tab
  • Double-check if the chosen TCP is the correct TCP option
Ensure TCP is checked - Error code H505
  • You now need to enter the port of QuickBooks desktopā€™s year version
Ports - QuickBooks error code H505
  • After the year code is entered in the respective field, make sure to click on next tab and reboot the software

Also Read: QuickBooks is Unable to Send Emails [Network Connection Failure]

Solution 7: Configure the systemā€™s firewall settings and create exceptions

Configuring the firewall settings
  • Start with pressing the windows key and then move to the control panel
  • Double click on the control panel and select the firewall settings
  • After that, select Allow a program via the systemā€™s firewall option
Allow the connection - QuickBooks error code H505
  • You are then required to click on add program option and also include the QuickBooks 20xx to the exception list
  • Also, reboot the system to save the changes

You need to add the following ports to the version of QuickBooks software

  • QuickBooks Desktop 2015: 8019, 56725, 55363,55367
  • QuickBooks Desktop 2016: 8019, 56726, 55368, 55372
  • QuickBooks Desktop 2017: 8019, 56727, 55373, 55377
  • QuickBooks Desktop 2018: 8019, 56728, 55378, 55382
  • QuickBooks Desktop 2019: 8091, XXXX
  • QuickBooks Desktop 2020: 8091, XXXX
  • QuickBooks Desktop 2021: 8091, XXXX
  • QuickBooks Desktop 2022: 8091, XXXX
  • QuickBooks Desktop 2023: 8091, XXXX

Solution 8: Run QuickBooks database server manager

You can run the QuickBooks database server manager from the QuickBooks tool hub using the set of steps enumerated below:

Step 1: Download and Install the QuickBooks tool hub on the server

  • To start off with close QuickBooks
  • Later on, download the QuickBooks tool hub file
  • Followed by saving the file at any easy to remember location
  • You now need to open the file downloaded earlier i.e., QuickBookstoolhub.exe
QuickBooks tool hub file - Error code H505
  • Furthermore, perform the onscreen steps to install and agree to the terms and conditions
  • After the install finishes, the user needs to double click the icon on the windows to open the tool hub
  • Note that if the icon is not visible, then search for it in windows for QuickBooks tool hub and then select the program

Step 2: Run QuickBooks database server manager, from the tool hub program

  • Select the network issues tab from the QuickBooks tool hub
  • Followed by selecting the QuickBooks database server manager. In case QuickBooks is not installed on the server, install it via the on-screen prompt
QuickBooks database server manager - Error H505
  • Select the start scan option, in case the company file folder. In case they arenā€™t, then browse to the location of the company file and then click on start scan
QuickBooks database server manager (Start Scan)
  • The database server manager will repair the firewall permission on its own. After the scanning process ends, ensure to choose close.
  • The last step is to open QuickBooks on each of the workstation facing the issue. Also, select the file option and switch to multi user mode. If the user detects any server system, as a workstation, then ensure to check that too.
Switch to multi user mode

You Might Find This Helpful: How to Fix QBDBMGRN Not Running on this Computer?

Solution 9: Perform the steps according to host the company files

Step 1: Host own network

In case the QuickBooks database server manager is not installed, then make sure to install the database server manager on the server for each version of QuickBooks being used. The server is the system that hosts the company files. Once the user has installed the database server manager, the below steps can be performed.

  • The full program option: The user needs to install the full version of QuickBooks desktop and database server manager on the server system
  • The server only option: Only install the database server manager on the server system

Step 2: Hosting the network with Windows Server 2012 essentials R2

The user is required to perform the below steps to use the Windows Server 2012 essentials R2 for hosting the network.

  • Use QuickBooks enterprise hosting ā€“ If the users are using QuickBooks enterprise hosting, then reaching out to professionals is suggested.
  • Use another hosting solution ā€“ If the user is making use of another solution, then directly contact the hosting provider to restart the hosting environment.

Solution 10: Open network ports for QuickBooks

Step 1: Configure the firewall settings

  • Start the procedure by moving to the Windows firewall settings and then right-click on the Windows option to click on the control panel.
  • Type in firewall in the search bar and also click on enter tab.
  • Click on the Windows firewall and press advanced settings
  • The user is then required to hover to the left and also right click on the outbound rules and select new rule
  • Click on the ports and also click on next tab
  • After that hit the TCP tab and in the specific local ports, enter the following ports:
    • For QuickBooks desktop 2015: 8019,56725,55363-55367
    • For QuickBooks desktop 2016: 8019,56726,55368-55372 QuickBooks
    • desktop 2017: 8019,56727,55373-55377
    • For QuickBooks desktop 2018: 8019,56728,55378-55382
  • The user needs to choose the next tab and also click on Allow the connection tab
  • Now, click on next to type in the name and also click the finish tab
  • The user will the have to repeat steps 1-5 for inbound rules
  • The last step here is to move to the multi-user mode again and also open QuickBooks

Step 2: Turn on network discovery

  • Under this process, you simply need to open the control panel and then select the system and security
  • After that click on a Windows firewall
  • Also, click on the permit associate app/feature on the Windows firewall
  • Press modification option
  • Select network discovery and click on ok tab

Step 3: Find out the name of the server

  1. The user needs to open the run command and then press on the Windows + R and type in CMD and also click on enter tab
  2. Also, enter config/all and click on the enter tab
  3. Once done with that, search for the host name in the IP configuration section
  4. The user will then see the server name on the right
  5. The last step is to click on save tab and also click on next tab

See Also: How to record an opening balance in QuickBooks desktop?

Final Note!

This drives us to the end of this article, where we hope that the information shared above will help in fixing QuickBooks error code H505. Perhaps, the error still persists even after applying all the solutions mentioned above. In that case, all you require is the best QuickBooks enterprise support.

We, are a specialized team of certified QuickBooks technicians. You can get in touch with them at +1-844-499-6700. Our professionals team will be happy to help you!

FAQs Related to quickbooks error code h505

What is QuickBooks error H505?

QuickBooks error code H505 is basically a technical error that can be seen when the user tries to access or move the company files to other computer systems.

How do I fix H505 error in QuickBooks?

A bunch of methods listed below can help:
1.Ā Use QuickBooks File Doctor Tool
2.Ā Make changes to the firewall settings
3.Ā Edit the host settings
4.Ā Create a new folder for QuickBooks company files.
5.Ā Check server services.

What are various causes behind error H505?

There are a bunch of factors triggering this issue in QuickBooks.
1. The hosting configuration of the device is Incorrect.
2. Incorrect or damaged .ND file results in the failure of QB company file being accessed by the entire network.
3. Incorrect DNS settings.
4. It can occur when the QB Services such as QuickBooksDBXX/QBCF are not working.
5. In case the database server manager is not able to find the IP address of the host computer or in case it is using several different IP addresses.

 

Read Also

How to Fix QuickBooks error code 15271?

How to Resolve QuickBooks Error 1601, 1603 and 1642?

Methods to troubleshoot QuickBooks error code C=343

QuickBooks cannot communicate with the company file – [Fixed]

QuickBooks cannot communicate with the company file – [Fixed]

Came across: Can’t communicate with the company file due to a firewall error in QuickBooks and can’t find the right ways to fix it? Well, the QuickBooks cannot communicate with the company file error shows up on the screen when the network firewall is interrupting the connection. This is often seen when the user tries to connect to the network company file. Moreover, you can come across similar issue when updating the operating system or the software. It shows up on the screen with the following error message:

Error: Cannot communicate with the company file due to a firewall
Problem It appears that the QuickBooks software on computer QWNER-PC is set up to allow shared access to the company file, but the QuickBooks software on your computer is unable to communicate with it.
Error QuickBooks Unable to Communicate With Company File

This error can be a bit annoying to handle. Thus to help you in dealing with such an error, here we are with this piece of writing sharing the complete set of steps and procedures that you can implement to successfully get rid of the QuickBooks unable to communicate with the company file issue. However, in case you are seeking for any sort of technical guidance, then reaching out to our technical support team at +1-844-499-6700, and our technical support professionals will clear all your clouds of confusion.

What causes QuickBooks unable to communicate with the company file due to firewall?

A bunch of factors can stop your company file to communicate with QuickBooks. The common reasons include:

  • A firewall latest version is not present in any network.
  • The server loses the connection.
  • A QuickBooks database server manager stops running to any server.
  • Incorrect DNS setting.

Read Also: How to Resolve QuickBooks Error 2000?

How to Solve “Error: QuickBooks Cannot Communicate with the Company File”?

Getting rid of the QuickBooks cannot communicate with the company file issue becomes easier, once you implement the steps and procedures discussed below. Let us evaluate each of the measures one by one:

Solution 1: Use the QuickBooks File Doctor tool

You can follow the steps to download the QuickBooks tool hub program and further QuickBooks file doctor tool. The tool will perform a mini repair of the server and the firewall. Once it is completed, you need to open the company file in QuickBooks desktop. The steps that can be performed over here are:

Step 1: Download and install QuickBooks tool hub

The QuickBooks tool hub usually helps in fixing a bunch of errors. You simply need to close QuickBooks to make use of the tool hub. Note that, use Tool Hub on Windows 10, 64-bit.

QuickBooks tool hub - QuickBooks cannot communicate with the company file
  1. Begin with closing QuickBooks.
  2. Once done with that, download the most recent version of QuickBooks Tool Hub.
  3. Save the file where you can easily find it.
  4. Also, note that if you have installed the tool hub earlier, then you can find what version you have.
  5. Choose the home tab and the version will be on the bottom.
  6. Open the file downloaded in the previous step.
QuickBooks tool hub file- QuickBooks cannot communicate with the company file
  1. Perform the onscreen steps to install and agree to the terms and conditions.
  2. After the installation ends, double-click the icon to open the tool hub.

Step 2: Run QuickBooks file doctor

QuickBooks File Doctor
  1. You need to open the tool hub and select the company file issues tab.
  2. Once done with that, choose Run QuickBooks, file doctor.
  3. It can take up to one minute for the file doctor to open.
  4. It should be noted that if QuickBooks File Doctor doesn’t open, then you need to look for QuickBooks File Doctor and open it manually.
  5. In QuickBooks File Doctor, you need to choose the company file from the drop-down menu.
  6. In case you do not see your file, then choose browse and search to find the file.
  7. Now, choose Check your file and then hit the Continue tab.
  8. The next step is to enter the QuickBooks admin password and choose next.

Solution 2: Update QuickBooks to the Latest Release

QuickBooks automatically downloads updates whenever they are available. When the update is downloaded, you will see the update available on the status bar in the top right corner. The next step is to install the update. It will install on its own if you close the software and keep the system turned on. To manually install it, you need to perform the steps below.

Update Now option - QuickBooks cannot communicate with the company file
  1. Choose update available and go for install now to install the update.
  2. Now, wait for update to get installed. This might take some time.
  3. Open QuickBooks once the update is installed.
  4. In case you have a payroll subscription, you need to download the latest payroll tax table to process payroll in QuickBooks.

(Note: Click here to learn how to update QuickBooks to the latest version)

Solution 3: Configure Windows and third-party Firewall

Note: Intuit does not provide support for firewall or anti-virus programs. You may need to take help from the service provider for assistance with installing and setting up of your program. Here are the steps that can be performed to configure firewall for QuickBooks

Step 1: Click on QuickBooks Setup
  1. First ensure that youā€™ve installed QB software in your PC. It has the latest QuickBooks updation that has been applied and allow to open the company file.
  2. Then log in to your QuickBooks as an administrator with admin permissions.
  3. This will promote by QB users and gives the Axis permission to access the QuickBooks company files.
  4. If QuickBooks is running as Administrator or it has elevated mode (shield on the desktop icon) then please run Axis as Administrator too.
  5. Check that you meet the minimum systems requirements to use Zed Axis System Requirements. (Note: Click here to check the minimum system requirements of QuickBooks Desktop.)
Antivirus and firewall configuration

Note: If you are using Microsoft Windows XP, Vista, 7, 8 or 8.1 then please ensure that you have User Account Control (UAC) set to ON or Always Notify. (If changing UAC, you will need to reboot Windows for the change to take affect).

However, if you are using a 64-bit version of Windows operating system & receives an unable to connect a message that you should make it as turn UAC as turned off and then try to reboot it in a normal mode and then try a connection to connect it freshly.

  1. Close any crashed instances of QuickBooks (qbw32.exe), by using the Windows task manager icon that is labeled as on the desktop.
  2. Ensure you have only one QuickBooks company file open.
  3. If a user connects directly to QuickBooks and are unable to remove or delete the old connection, then select it as:
    • Click on Edit
    • Choose Preferences list
    • And then Integrated Application list
    • Finally retry to establish a new connection.

If errors continue then follow the next step as explained below:

Step 2: Refresh your QuickBooks Interface files Rapidly

If you want to connect with QuickBooks and is unable to launch the connection. In case the files are not compatible with QuickBooks.

You need to refresh it by following the below steps as indicated here:

  1. Get to take back up as safely the Company Data File.
  2. Then find the file Reboot.bat (it was found in C:\Program files\Intuit\QB).
  3. Run in as administrator or give one right click.
  4. Reboot your PC & then try to connect your system to another.

Read Also: How to Troubleshooting QuickBooks Error OL-332?

Solution 4: Verify hosting

If you are using QuickBooks in a multi-user mode, only one computer should host the company file. Scanning the company file using the Database Server Manager turns hosting on.

Turn off hosting in all Workstations:
  1. Select Utilities from the QuickBooks File menu.
  2. Click Stop Hosting Multi-User Access.
  3. Click Yes on the confirmation message.
Multi user access in QuickBooks - QuickBooks cannot to company file
Ensure that Hosting on the server system is on:
  1. On your keyboard, Open the task manager by Pressing the Ctrl+ Alt+ Delete keys to open the task Manager.
  2. Now search the QBDBMgrN.exe in the Image Name column
  3. If you are not able to search the QBDBMgrN.exe file, ensure that QuickBooksXX service is running on your server.
  4. Important: You may need to log in as the system administrator to perform the following steps.
    • Type Windows+R to open the Run window, on your keyboard.
    • Now Type in services.msc and then click OK.
    • Find the running file QuickBooksDBXX of your QuickBooks. (For example: QuickBooks 2017: QuickBooksDB27, QuickBooks 2016: QuickBooksDB26)
    • Ensure that the startup type is Automatic.
    • Verify that the entry in the User Name is correct, in the QBDBMgrN.exe row
    • The user’s name depends on your QuickBooks version. (Example: QuickBooks Desktop 2017: QBDataServiceUser27, QuickBooks Desktop 2016: QBDataServiceUser26)

Solution 5: Create/build the Network Data (.ND) file(s)

For information, we would like to inform you that Network Data (.nd) file is a type of QuickBooks file that stores or keeps all the data/information of the host computer that contains QuickBooks company files. This particular file is a self-generated or automatically created when the user scans the QB folder or any open QuickBooks company files.

.Nd and .tlg files
  1. On the keyboard, tap on the ā€œWindowsā€ or ā€œStartā€ key once & enter the ā€˜QuickBooks Database Server Managerā€™ (QBDSM) in the search box. Choose the ā€˜QuickBooks Database Server Managerā€™ (QBDSM).
    • NOTE: In the ā€˜Program Listā€™, if you are unable to see the QuickBooks Database Server Manager (QBDSM) then it is suggested that you should uninstall & reinstall QuickBooks application. Ensure that you choose the second option, ā€œI’ll be using QuickBooks on this computer, AND I’ll be storing our company file here so it can be shared over our network to guarantee the installation of QuickBooks Database Server Managerā€.
  2. Go to the ā€˜QuickBooks Database Server Manager (QBDSM) display, click on the ā€œAdd Folderā€ tab, and search to locate the folder containing the QB company file(s).
  3. Once adding all folders, click on the ā€œScanā€ tab.
  4. Once you scan all the QB folders, go to the ā€˜QuickBooks Company Filesā€™ section to see it.
  5. Go to the ā€˜QuickBooks Company Fileā€™ location and make sure to create .nd extension files for each QB data file.

Also Read: How to Troubleshoot QuickBooks Error 15271?

Solution 6: Turn off hosting on workstations

Ensure that the host multi-user access option is off on the workstations. These are basically the systems that are connected to the network that don’t host the company files. The server system should be the only one hosting.

  1. You need to first open QuickBooks on one of the workstations.
  2. Avoid opening the company file. Rather choose the file menu and then hover over utilities.
  3. The next step is to head to the next workstation, in case you see the host multi-user access option.
  4. In case stop hosting multi-user access is an option, then go for it.
Stop hosting multi user access

After you have verified all the workstations, you need to head to the server system and reset the hosting settings.

  1. You need to open the QuickBooks on the server.
  2. Head to the file menu and hover to the utilities tab.
  3. In case the host multi-user access option is available, then this will reset the multi-user mode.
  4. The next step is to repeat the process one more time and choose host multi-user access.

Winding Up!

I hope you found this article helpful. For more queries, just ask your doubts about the error QuickBooks Cannot Communicate With the Company File then connect to our Certified Advisors at our QuickBooks technical help department number +1-844-499-6700. We are available round the clock and get quality assistance over email or by call.

 

See More Articles to Read:

How to Fix QuickBooks Error Code 80040408?

How to Fix QuickBooks Error Code C=343?

Methods to Resolve QuickBooks Error Code 1317

Some FAQs Related to QuickBooks cannot communicate with the company

What to do if QuickBooks is not communicating with my company file?

First, try restarting both your computer and QuickBooks. If that doesn’t work, try opening the company file in multi-user mode. If the problem persists, make sure that your QuickBooks software and Windows operating system are up to date. If none of these steps solve the issue, contact QuickBooks support at +1-844-499-6700 for further assistance.

How can I resolve the error message “QuickBooks is unable to communicate with the company file”?

Try opening the company file in multi-user mode. If that doesn’t work, make sure that your QuickBooks software, Windows operating system, and firewall settings are all up to date. If you continue to receive the error message, it may be a network issue. Contact QuickBooks support at +1-844-499-6700 for help resolving network issues.

What causes QuickBooks to not communicate with the company file?

There are a number of reasons why QuickBooks may not be able to communicate with the company file, including outdated software or operating systems, network issues, and firewall restrictions.

Is it possible to access my company file if QuickBooks is not communicating with it?

No, if QuickBooks is unable to communicate with the company file, you will not be able to access it until the issue exists.

How to Fix Script Error When Accessing QuickBooks Desktop?

How to Fix Script Error When Accessing QuickBooks Desktop?

Don’t know how to deal with script errors in QuickBooks? We are here to help you. QuickBooks accounting software is loaded with various features and functionalities; however, the only drawback of this accounting software is the fact that it is prone to certain errors. In this article, we are going to learn in detail about QuickBooks script error. These errors might appear in a multitude of formats such as script error, error in script, script error line #### character ## object ####. Such errors in QuickBooks often occur due to the script functions processing being blocked or if the script software is damaged and/or related data is incompatible.

QuickBooks script error

For more information related to fix script error when accessing QuickBooks, let us go through this piece of writing carefully. However, if you feel that you need expert guidance and support in this, then you can get in touch with QuickBooks Error customer support expert at Host Docket team at +1-844-499-6700.

You may also like: How to Fix QuickBooks Error Code 80070057?

What is a Script Error in QuickBooks?

Script error in QuickBooks is often seen when there is a problem executing a command that involves the application on the computer trying to access a web-based internet feature. If you try to access QuickBooks or look at a webpage from the QuickBooks Program during a script error, the webpage you are opening may not load or you may not be able to use the webpage successfully and accurately. A pop will appear- ā€˜A script on this page is causing your web browser to run slowly‘. If it continues to run, your computer might become unresponsive.

You can experience the following error messages on your screen:

Script Error: An error has occurred in the script on this page. Line 22 char 2 error…

Script Error: QuickBooks script error for line 7 char 5

Script Error: QuickBooks script error unable to get property length of undefined or null reference.

Since this script error when accessing QuickBooks is a small one, you need not worry about the safety of your information and data or if some file is broken. Please note that this script error will never break the files or cause any damage or loss of your necessary data.

The image as shown below is similar what appears on your desktop.

script error when accessing QuickBooks

Possible reasons behind the occurrence of script errors in QuickBooks

One might come across the following script error when accessing QuickBooks due to the below-stated factors. Let us have a look:

  • You can experience this issue if data import is attempted from a non-existing account. 
  • Another possible reason can be importing an invoice having different account details from assets or accounts due.
  • You can also experience a similar issue, in the case of a corrupt Windows user.Ā 
  • In case the data file is damaged, then experiencing this issue is common. 
  • Moreover, if the Active X components got damaged, they could trigger this issue. 
  • Any sort of malware can also land you in such a situation. 
  • Another possible trigger can be if the script debugging feature is enabled. 
  • Most importantly, the script errors are often associated with the Internet Explorer settings. Thus, make sure to configure it properly.Ā 

Read Also: How to resolve QuickBooks error code 6073?

Top 10 Measures to Eliminate QuickBooks Internet Explorer Script Error

You can implement the below-discussed methods to successfully eliminate the script errors in QuickBooks.Ā 

Method 1: Configure the Internet Explorer Browser in the Compatibility View 

  • You can implement the steps below to configure Internet Explorer in the compatibility view.Ā 
  • Start the process by opening the Internet Explorer browser.Ā 
  • Furthermore, click on the Gear icon at the top right corner of the screen.
  • You are then required to choose the Tools option. 
  • Followed by clicking on the compatibility view settings. 
  • In addition to that, checkmark the box stating Display intranet in compatibility view, in the compatibility View settings window. 
Display intranet in compatibility view
  • By the end, you need to hit the Close tab.

See Also: How to Locate Missing Transactions in QuickBooks Desktop?

Method 2: Adding URL to the Restricted Websites List

  • This process requires you to open QuickBooks. 
  • Followed by, clicking on the internet connection setup from the help menu. 
  • You are now required to click on the next tab. 
  • Later on, move to the advanced connection settings
advanced connection settings
  • Once done with that click on the restricted sites option from the security tab. 
  • And then, click on sites and copy and paste the URL that you are getting in the error message. 
  • You are now required to click on add and then click on the close tab. 
  • Once done with that click on ok and done. 
  • Lastly, reboot your system and check if the issue is rectified.Ā 

You may also like: How to Fix QuickBooks Error 404?

Method 3: Turn off the Add-ons in the Internet Explorer 

  • Under this process, you are first required to choose the Internet options under the Tools tab in the IE browser.
  • Furthermore, head to the Manage Add-ons option in the Programs tab.
  • Now, go for the disabled add-on performance notifications tab after clicking on the Add-on option. 
disabled add-on performance notifications
  • End the process by clicking on the OK tab and then hitting exit the IE browser.

Method 4: Verify the active scripting and then uninstall the Active X

  • Initiate this process by opening Internet Explorer and navigating to the Internet options.Ā 
  • You are then required to go to the tools tab. 
  • And also click on the security tab. 
  • Once done with that navigate to the custom level option and look for the ActiveX controls and plug-ins option. 
ActiveX controls and plug-ins
  • You are now supposed to click on the default level. 
  • Also, hit the ok tab. 
  • Now, uninstall or remove the ActiveX file in Internet Explorer by performing the steps below:
  • Firstly, head to the IE option. 
  • Now, navigate to the settings tab. 
  • You are now supposed to select the view objects tab. 
  • Also, check all ActiveX files currently installed in the system. 
  • Look for the file name starting with qboax like qboax11 or qboax11.dll.
  • Make sure to close all the Internet Explorer running Windows.Ā 
  • Also, delete the file from the system. And you are done with the process. 

Read also: Versions of Windows 10 are Supported with QuickBooks Desktop?

Method 5: Clear the cache data folder of Microsoft Internet Explorer or the default browser 

  • Start with opening the Internet Explorer browser.
  • Go for the Tools option. 
  • Click on the Internet options and then click on the General tab. 
  • Now choose the Delete option under the browsing history.
cache data folder of Microsoft Internet Explorer
  • You are now required to place a checkmark beside Cookies and website data, History & temporary internet files.
cookies and website data, History & temporary internet files -quickbooks script error
  • Hit Apply and OK options respectively to end the process. 

Method 6: Turn off Notifications for QuickBooks script errors

Another effective measure to eliminate QuickBooks script error 1159 or any other related script errors in QuickBooks is to turn off notifications for QuickBooks script errors.

  • This process demands opening Internet Explorer first.
  • Followed by heading to the Tools tab.
  • Select Internet Options and then go to the Advanced tab.
Advance tab in quickbooks
  • Moreover, click on the option to clear the Display notification about all Script errors option.
  • End the process by clicking on OK to save changes.

You may also Read: How to Fix QuickBooks Error PS077 or PS032

Method 7: Clear SSL certificates from IE

  • Start the procedure by selecting the Gear icon.
  • Go for Internet options. 
  • In addition to that click on the Clear SSL state tab within the Content tab.
Clear SSL state
  • Hit OK to save changes. 

Method 8: Reset the default browser to IE

  • Kickstart the process by opening Internet Explorer.Ā 
  • Now, head to Tools and then go for the Internet options.
  • Click on the Advanced tab.
Reset settings of the internet explorer - quickbooks script error
  • Choose the Reset to default option.
  • Moreover, click on Apply and OK to end the process.
  • In addition to that perform the onscreen prompts to set Internet Explorer as your default browser:
  • This includes opening Internet Explorer.
  • And then click on the settings tab. 
  • Looking for the Program tab.
  • Choose Make Default from the menu.
  • Click on check the box next to the Tell me if Internet Explorer is not the default web browser option.
reset Internet Explorer default web browser option - quickbooks script error
  • Now, make sure to make Internet Explorer the default web browser after that.

Method 9: Disable Script debugging in the browser 

  • Here you need to open Internet Explorer.
  • Head to the Internet options.
  • Furthermore, click on the Advanced tab.
Advanced tab in quickbooks
  • Scroll down below to the two options. 
  • Click on Apply. 
  • Hit the ok tab to end the process.

See also: How to Fix QuickBooks Error Code H505?

Method 10: Add Intuit as a trusted site 

  • This process requires you to access the Internet Explorer browser.
  • Followed by selecting the Gear icon.
  • Navigate to the Tools section. 
  • Move to the Security tab. 
  • Go for the Trusted Sites section.Ā 
  • Choose the Sites tab.Ā 
  • Type in the https://*.Intuit.com and subsequently, click on Add tab, in the Add this website to the zone field. 
Adding Intuit as trusted site - quickbooks script error
  • Perform similar steps for https://*.quickbooks.com.
  • In addition to that click on close and get out of the Trusted Sites window.Ā 
  • Go for Custom level and then scroll down to Miscellaneous. 
  • Under the allow cross-domain requests, go for Enable and hit the OK button.
  • However, you need to click on apply. 
  • Also, hit the ok tab to close the Internet options window. 
  • End the procedure by rebooting the Internet Explorer browser and Apply changes.

See Also: Steps to resolve QuickBooks error code 6150

Alternate steps to fix Script Error in QuickBooks

Still unable to fix taxes It is suggested that the steps scribbled below are to be performed by the business IT department.

Operating system files check

  1. You need to initially head to the start menu and choose the search tab.
  2. Once done with that, enter the command SFC/Scannow to inspect all of the system files. In case there is a problem, then perform the steps as indicated.

Note that, this process might take several minutes to run, as the process is very long.

Disk Error Checking

  1. On the Windows start menu, you simply need to choose the computer
  2. After that, right-click the C:/drive and head to the tools tab
  3. For Windows 7: you need to choose properties to see tools
  4. After that, under the error-checking section, you need to choose the Check Now tab.
  5. Also, note that on the check disk window, leave the two boxes unchecked unless otherwise indicated by the business IT department.

Final Note.!

These steps to fix QuickBooks script error will easily fix all errors and you will be able to use QuickBooks. But in case you are unable to fix the problem, you can get in touch with our QuickBooks support team of certified experts.

Feel free to contact our customer support helpline number i.e. +1-844-499-6700 and our team will help you out with your concerns.

 

FAQs Related to Script Error in QuickBooks

How do I remove the script error in QuickBooks Desktop?

You can try fixing the script errors by performing any of the methods below:
1. Configure Internet Explorer in the compatibility view.
2. Add the URL to the restricted websites list.
3. Turn off add-ons in the Internet Explorer.
4. Verify the active scripting and uninstall Active X.

What is an error in script?

Script error is what browsers usually send when an error originates from a JavaScript file served from a different origin.

What is the source of script error?

Script error happens when an uncaught JavaScript error crosses domain boundaries in violation of the cross-origin policy.

What causes a script error in QuickBooks?

Script error occurs in QuickBooks when there is an issue in executing the command that involves applications on your computer trying to access a web-based feature.

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